• Full time Fixed-term contract until 31 December 2024.
• Based in Logan.
• Flexible working options as well as competitive salary and salary packaging.
• Do you want to work with a leading purpose driven, community-based organisation?
• SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Role

The Skilling Queenslander for Work initiative is funded by the Queensland State Government to driving job growth and strengthen the performance of the Queensland economy by improving skills development and work opportunities for disadvantaged Queenslanders. The Skilling Queenslander for Work (SQW) Program Coordinator is a vital position within SSI Employment Division. The purpose of this position is to deliver on a range of activities within the program as outlined in the SQW funding agreement.

SSI prides itself in the “Client First” model that is reflected across all programs. This entails ensuring activities are tailored to meet the individual needs of all participants and aligns perfectly with the objectives of the SQW initiative.

The role will be responsible for all aspects of the program including liaising with stakeholders such as RTO’s, Employers, Community organisations and the Department of Youth Justice, Employment, Small Business and Training (DYESBT) representatives.

The role will also include but not limited to business development with employers either corporate, small to medium enterprises and or Government and non-government agencies.

The position will be required to produce reports assigned by the government bodies and other agencies as well as managing the workload in a mostly autonomous environment.

This position will also require the ability to support, mentor and guide program participants to resolve any issues or barriers that they have to education, training and employment throughout the duration of the program and post program support requirements.

Key Responsibilities not limited to:

• In conjunction with the Employment Program Manager, coordinate the SQW program deliverables including recruitment of eligible participants, marketing and promotion;
• Follow and adhere to contract guidelines in relation to the Skilling Queenslanders for Work Program including but not limited to SSI associated documents, policies and procedures;
• Maintain relationship with Registered Training Organisation to ensure participants are engaging and progressing through the program and to manage any learning barriers or absenteeism;
• Market and promote programs to external agencies in order to grow the sustainability of the programs;
• In conjunction with the Program Manager, develop and implement a Training and Development Program in line with contractual obligations and the strategic direction of different programs and activities for all participants;
• Facilitate and deliver culturally appropriate and specific training to participants including pre-employment sessions such as interview skills, resume writing, goal setting and attend networking sessions with employers;
• Promote participants to suitable work experience or employment opportunities through a range of approaches, such as internal referral networks, directly approaching local employers on behalf of participants, and other proactive job search activities;
• Establish individual participant’s needs, career goals and aspirations, and career preferences to assist in establishing potential career pathways and opportunities;
• Produce statistical reports, monthly reports, progress/ performance reports and annual reports as requested;
• Represent SSI at key events, network meetings, committees and public forums.

Other duties as directed from time to time within your skills range and capacity.

Essential Criteria

• Certificate IV in Training and Assessment, Employment Services, Career Development, Community Services, or other similar qualification, desirable or be willing to work towards;
• Experience in delivering pre-employment workshops to jobseekers;
• Good working knowledge of Local, State, and National labour markets;
• Previous experiences in delivery of Government funded programs: Skilling Queenslanders for Work SQW programs highly regarded;
• Customer centric approach and the ability to work towards customer service standards, KPIs, and targets. Cultural understanding of CALD people and their barriers and support requirements;
• Proven business development, sales or marketing ability including excellent communication skills, high level negotiation skills, and persuasive ability;
• Aptitude for innovation and initiative;
• Understanding of the challenges, barriers and stigma faced by people who are long term unemployed;
• Proficiency in using current MS Office, database application and communication technologies; and
• Confident communication skills at a leadership level and excellent organisational skills with the ability to present to large audiences and deliver training and presentations.

If you have excellent relationship building as well as the ability to work as a member of a team; have a strong client focus and a desire to be a part of a growing, high achieving and successful service organisation; you are a self-motivated individual with a positive approach to a continuously changing working environment and who is flexible to work across multiple sites and above all, your values align with ours, this role is for you!

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight.
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our in-house wellbeing programs.
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] or [email protected] using the subject line: Skilling Queensland for Work Coordinator enquiry via EthicalJobs or call us at 0410 801 184.

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected] using the subject line: Skilling Queensland for Work Coordinator enquiry via EthicalJobs.

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.