About You

The Case Manager (Intake) is responsible for conducting the holistic assessment and completing applications on behalf of Asylum Seekers for SRSS services as well as providing holistic case management support through submission of a case plan for approved applications within KPI timeframes within the Status Resolution Support Service (SRSS) under contract with the Department Home Affairs (DHA).

The SRSS program is a complex and multifaceted program model that works with asylum seekers in the community that are awaiting the outcome of a visa assessment and are considered highly vulnerable due to their economic, visa or health status. This position will be responsible for ensuring the effective and efficient delivery of intake services to meet the needs of vulnerable asylum seekers.

The position will report to the National Operation Manager but is also supported by the leadership team in NSW and will work within a small specialist team to assess client eligibility and conduct intake assessments and submit applications to DHA on behalf of single adults and families. The position will also take on other tasks from time to time such as acting as an Independent Observer for an unaccompanied minor.

Key Responsibilities

• Assess client eligibility for SRSS services and case management
• Identify and advise the client to collect relevant documentation to include with application for SRSS services
• Complete SRSS application form and submit to DHA for consideration Provide client referrals as assessed
• Support clients to independently obtain (where possible) the required documentation for Band 6 application, in line with their vulnerability criteria
• Undertake comprehensive and regular needs assessment of clients against the vulnerability criteria for the SRSS program, and complete an initial case plan within KPI timeframe
• Support the client to develop independent skills and to access appropriate supports in their community
• Liaise with other support services providers, when required
• Support clients with registrations for essential services and orientation in their local area
• Maintain accurate digital records of client interactions and services within the SRSS Client Database in line with SSI policies and procedures.
• Track client approvals and rejections for the SRSS programs.
• Ensure consistently high-level service is provided to asylum seekers through teamwork and support to SRSS colleagues.
• Ensure all service provision meets benchmarks, objectives and/or standards and KPIs of the SRSS program.
• Ensure adherence to policy and procedure to adequately guide service delivery

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success. 

Essential Criteria

• Diploma/Degree in Community Services/Welfare or related discipline.
• Minimum two years’ casework experience, ability to work independently on general tasks with minimal supervision.
• Understanding of case management/assessment approaches and theoretical frameworks.
• Experience working with CALD clients

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally. 

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities 

About our Recruitment Process

SSI Group is strongly committed to actively safeguarding children and young people and providing a safe environment for them to thrive. We ensure children and young people’s safety, and wellbeing is embedded in the everyday thinking and practice of everyone at SSI, whether they interact directly or indirectly with children and young people. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our Commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] or [email protected] using the subject line: SRSS Intake Case Manager enquiry via EthicalJobs or call us at 0468 836 759

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at [email protected] using the subject line: SRSS Intake Case Manager enquiry via EthicalJobs.

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.