Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?

With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.

About You

We are currently seeking a DESTeam Leader with previous experience in the Disability Employment Services (DES) sector to join our team working in the Liverpool office. You will be working in a supportive and inclusive environment and be part of a dynamic and passionate team dedicated to positive change.

If you want to make a meaningful impact in the lives of individuals with disabilities, this role is for you!

Reporting to the Program Manager, the DES Team Leader will oversee the delivery of our employment services, ensuring high-quality support for our clients. You will lead a team of dedicated professionals, manage day-to-day operations, and collaborate with various stakeholders to enhance our service offerings. Your role will be crucial in driving successful employment outcomes for individuals with disabilities.

You will be responsible for providing day-to-day leadership to SSI’s DES sites, managing DES contracts at site level, overseeing teams of DES Employment Consultants, ensuring job seekers’ needs and expectations are being met in line with customer experience standards and contractual obligations under the Disability Employment Services program, as well as liaising regularly with key stakeholders, employers, government departments, and managing and maintaining community relationships.

You will also be responsible to assist with job seeker caseload and caseload allocations at a site level.

We would love to hear from candidates who are passionate about making a difference and have the skills and experience required for this role.

Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.

Essential Criteria

• Certificate IV in Employment Services, Career Development, Disability Services, or other similar qualification, desirable or be willing to work towards.
• Proven business development, sales or marketing ability including excellent communication skills, high level negotiation skills, and persuasive ability.
• Experience interacting with job seekers both in groups and in one-on-one settings.
• Customer centric approach and the ability to work towards customer service standards, KPIs, and targets.
• Good working knowledge of local, state and national labour markets.
• Previous experience working in the Disability Employment Services sector and an understanding of working with long term unemployed job seekers is desirable
• An understanding of the challenges facing people with a disability or mental illness entering the workforce, or any lived experience in this area is desirable
• Experience working with CALD or refugee communities is desirable

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits

• Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
• Amazing benefit with the opportunity of a 9-day fortnight.
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our inhouse wellbeing programs
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

Our commitment to Diversity

SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.

To Apply

If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.

Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.

If you would like more information on the recruitment process, please contact the talent acquisition team at [email protected] or [email protected].

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.

SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process (including the application form) and offering information about workplace adjustments and support networks.

Should you require adjustments please email me at [email protected] using the subject line: Team Leader - Disability Employment Services enquiry via EthicalJobs or call me on 0410 801 184.