• Employer: SFSS/House of Welcome Catering
• Responsible to: Social Enterprise Lead - House of Welcome Catering
• Responsible for: Social Enterprise organisation and support
• Location: Granville NSW
• Conditions: 1 year contract in the first instance (likely to be renewed)
• PT (0.5 FTE), flexible hours across 5 days
• Award: SCHADS Level 4 Paypoint 1

THE HOUSE OF WELCOME/ HOUSE OF WELCOME CATERING

The House of Welcome (HoW) provides support for people seeking asylum and refugees living in the Australian community. The House of Welcome welcomes, shelters and empowers people seeking asylum, regardless of their age, gender, sexuality, nationality or religion. We provide client-centred holistic supports that nurture hope, advocate for justice and promote self-reliance, while acknowledging the dignity and rights of each person.

HoW is a service of St Francis Social Services (SFSS). Our vision is for a society which recognises the dignity, equality, human rights and humanity of all people. We recognise that people seeking asylum are in special need of support, having been displaced from their homes through war, conflict, persecution and suffering, and potentially having been subjected to immigration detention.

Clients come to the HoW via word of mouth, referral from another organisation or via other clients. HoW currently provides short-medium term accommodation and housing for approximately 95 refugees and people seeking asylum in 18 properties. In addition to housing, staff and volunteers offer a variety of support services such as casework, financial assistance, foodbank, referrals, advocacy and employment programs.

House of Welcome Catering reduces barriers for people seeking asylum and refugees to access work in Australia by providing traineeships, combining impact, wraparound support, and inspiring flavours.

HoW plays a significant role in providing client-based advocacy and support, working with partners and stakeholders.

The House of Welcome aims to:

• Provide a place of welcome, respect and empowerment for people seeking asylum.
• Assist people seeking asylum in their transition to life in Australia and to develop their capacity to engage confidently in various aspects of life in Australia.
• Promote the rights of people seeking asylum and accompany them as they seek to have their status recognised.
• Enable them to become full and independent members of the Australian community.

About St Francis Social Services

What We Do:

Over forty-six years of service, SFSS has learned that fundamental personal and societal change comes when those who experience significant challenges in achieving their social and economic goals are supported by skilled and committed collaborators.

SFSS has extensive experience working closely with and supporting children, young people, families, people seeking asylum and refugees who face obstacles to achieving their social and economic goals.

We use our skill and expertise to advocate for the systemic changes that will enable our clients to achieve their goals and thrive into the future. We provide the supports that enable those we work with to build the confidence and the skills they need to become active and contributing members of the community, and to achieve the dignity and the respect that is the right of every person.

Our Vision

Our vision is for a society which recognises the dignity, equality, human rights, and humanity of all people.

Our Purpose

We provide the supports and advocacy that build the agency and dignity of each person, by enabling them to achieve wellbeing and independence and to thrive into the future.

Our Values

Welcome

With warmth, kindness and generosity, we welcome, respect and empower all those we work with, regardless of age, ability, sex, gender, sexual orientation, faith, race or social circumstances.

Respect

We honour the uniqueness and dignity of each person, upholding their right to be treated equally and valued for their difference.

Empower

We provide supports that create opportunities for people to determine and achieve their goals and have their voices heard and acted upon.

Pillars

We will achieve our purpose by focusing on three pillars over the next 3 years.

Our Clients: Helping to shape a positive future for our clients is at the forefront of all we do. We will actively listen to what our clients tell us they require to thrive. We are committed to evidence-based service delivery to assist our clients to achieve their goals.

Systemic Change: We advocate for the systemic changes needed to build a society where our clients and those facing similar challenges live with dignity and respect, participate in and contribute to the community.

Organisational Excellence: To achieve the outcomes we seek with our clients, and for others with whom we work, we strive for and maintain the highest possible standards of integrity and practice across all areas of our organisation.

Some key outcomes that we achieve in partnership with clients, include:

• Employment that builds and strengthens financial independence and self-confidence.
• Improvement in overall mental and physical health and wellbeing.
• Safe, appropriate and secure housing.
• Strong and supportive social connections and engagement.
• Effective advocacy for positive systematic change.

POSITION DESCRIPTION

Sales & Administration Assistant

As a Sales & Administration Assistant, you will work closely with customers and the HoW catering team, handling inquiries and quotes, processing orders, invoicing and managing essential sales and administrative tasks. The role will focus primarily on the following key areas:

Customer Order Support:

• Manage customer orders across multiple accounts in a timely and efficient manner, ensuring high-quality service delivery. Develop customer relationships where appropriate in collaboration with the Social Enterprise Lead.

Sales Order Management & Process Development:

• Oversee the processing of customer orders, in collaboration with the Head Chef, for all accounts.
• Create quotes, delivery schedules and invoicing.
• Continuously provide best-in-class customer service across various sales channels.
• Provide backup support for team members during busy periods, annual leave or absences, ensuring continuity in customer service levels.

Business Administration & Reporting:

• Assist the HoW Catering team with ad-hoc reporting and analysis, especially during key times such as month-end and budget planning periods.
• Collect and share field sales information, including photos and competitor insights, to support business decisions.
• Set up new accounts and businesses as directed by accounts.

General Administration:

• Provide clerical and administrative support to the team, including filing, record management, and other duties as required.
• Maintain an organised and professional work environment.
• Assist with any ad-hoc duties as assigned by the catering team.
• Ensure timely reporting to the Social Enterprise Lead.

KEY RESPONSIBILITIES

• Customer Inquiry Management: Respond to inbound customer inquiries via phone, email, or in person, providing menu information and recommendations.
• Quotations & Order Processing: Prepare and follow up on sales quotations, enter orders into the system, and ensure accurate and timely processing and articulation to the operational team.
• Sales Support: Collaborate with the catering team by providing necessary product information, customer data, and administrative support to facilitate successful sales efforts.
• Customer Relationship Management: Act as a first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction. Build and maintain relationships with customers, offering technical advice and addressing their needs promptly. Provide regular updates on order statuses and deliveries as required.
• Order Documentation and Processing: Ensure all sales orders, invoices, and documentation are processed accurately in the company’s CRM and XERO.
• Invoicing & Payment: Assist with generating and sending invoices to customers and follow up on payments when necessary.
• Filing & Record Keeping: Organise and maintain sales-related paperwork, ensuring it is properly filed for easy access by the team.
• Customer Issues Resolution: Assist in resolving any customer complaints, discrepancies, or issues related to orders, invoicing, or product delivery.
• Collaboration: Work closely with the commercial kitchen team, finance, and operations teams to align sales strategies and initiatives.
• Data Management, Entry and Reporting: Maintain and update customer databases, sales records, and tracking systems to ensure accurate reporting and forecasting.

Selection Criteria

Essential criteria:

1. Proven experience in a sales support or administrative role within the hospitality sector, social enterprise or associated industry.
2. Strong organisational and multitasking skills with the ability to prioritise tasks effectively.
3. Excellent communication skills.
4. Ability to collaborate and interact with the team, management, and external customers and stakeholders.
5. Strong attention to details, team player, and problem-solving abilities.

Desirable criteria:

1. Understanding of issues related to the situation experienced by refugees and people seeking asylum and a commitment to trauma-informed practices.
2. Tertiary qualifications in business highly regarded.
3. Demonstrated ability to work sensitively in a culturally and linguistically diverse environment.
4. A passion for social justice and social impact.
5. Xero Accounting and proficiency with 365 products.

Why Work with Us?

• Work within a passionate, dynamic and engaged team in an organisation that has enabled clients to reach their goals and potential for forty-six years.
• Extend your capacity to contribute to growing social justice and a more compassionate, welcoming, respectful and empowering community.
• Enjoy flexible working arrangements.
• Benefit from generous salary packaging options.
• $500 professional development allowance and 1 week of professional development leave each year (part time pro rata).
• Additional 2 wellbeing days per year.
• Access to the Employee Assistance Program.

SFSS respects, values and encourages diversity. We believe that diversity in our people enriches our organisation and the impact that we generate. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

How to Apply

To apply for this role, please review the position description and attach your cover letter and CV. In your cover letter, please address the Selection Criteria and tell us why this role with SFSS is a good fit for you.

For additional information or queries, please contact Fabio Forgione, Operations Manager, House of Welcome. Email: [email protected], using the subject line: Sales & Administration Assistant enquiry via EthicalJobs.

A position description is attached.

Closing date

We may choose to appoint the successful candidate before the closing date.