We are leaders in mental health service delivery, specialising in working with adults and young people, and in early childhood intervention.

Stride is a name that expresses our ambition – it’s a name that’s purposeful and shows awareness of the important role we play in the recovery journey.

As we embark on our next stage, join us to make a difference. We're here to Stride. 

About our partnership: 

Stride, in partnership with Wellways and Clarity Health Care will soon be opening the Western NSW Medicare Mental Health Centre, with locations in Dubbo and Bathurst. The Medicare Mental Health Centres, formerly Head to Health, are an important part of the Australia’s reformed mental health and wellbeing system. 

The Medicare Mental Health Centre is supported by funding from Western NSW Primary Health Network through the Australian Government’s PHN Program. The Dubbo and Bathurst Medicare Mental Health Centres will provide the community with a free, safe and welcoming space to access mental health advice, supports and services. Walk-ins will be welcomed, services are confidential, and no appointment or referral will be required. 

About the service: 

The services in Dubbo and Bathurst are funded by the Australian Government, to provide a streamlined approach to support better mental health and social wellbeing across the country. The service is tailored to the needs of the community in regional NSW and provides a combination of peer-led recovery and clinical support. 

The Medicare Mental Health Centre provides a safe, welcoming and supportive environment for people experiencing psychological distress, providing an alternative to presenting to the Emergency Department for low risk individuals, and allowing them to access support from trained mental health professionals within their community, outside a clinical setting. 

On offer: 

• Based in Dubbo, NSW
• Permanent, full-time opportunity available
• Salary Packaging options (up to $15,899 tax free!)
• Meals and entertainment allowance of up to $2,650!
• Leave loading at 17.5%
• Stride Rewards – access to discounts from 100s of retailers (fashion, food and fitness)
• One paid wellbeing leave day per year
• Purchase up to 5 additional leave days in a 12-month period (pro rata entitlement if part-time)
• Paid parental leave support
• Supportive team environment
• Excellent training and career development
• Mileage allowance 

Role Overview:

In this role you will provide practice management support to the Medicare Mental Health Centres in Dubbo and Bathurst and management team, to deliver and operate mental health services.

You will also:

• Oversee and support a wide range of administrative tasks, including management of Medical Reception/ Admin, appointment systems, billing and medical records, onboarding and management of practitioners. 
• Drive the accreditation process as well as other audit processes that are specific to Medicare Mental Health Centres.
• Work across multiple electronic medical systems.
• Based predominantly at MMHC Dubbo but with regular travel to the Bathurst-based site (mileage allowance on offer to cover travel expenses).

Requirements:

• Ideally at least five years’ experience in Practice Management (office management/ administrative management considered) ideally in a primary health/ mental health environment.
• Experience with Primary Health Care Accreditation processes (AGPAL or GPA).
• Knowledge of Medicare compliance, MBS items codes and billing systems.
• Experience managing staff including providing supervision, performance reviews and performance management.
• Excellent organisations skills with the ability to prioritise, meet deadlines, work well under pressure and manage communications and information for staff.
• Demonstrated computer skills with experience in managing GP practice software for appointment management and skill in all Microsoft Office programs.
• Excellent interpersonal skills and communication skills (written and verbal) with the ability to maintain a calm, pleasant and respectful manner.
• The ability to deal with a diverse range of people with respect and sensitivity.
• Demonstrated ability to exercise initiative, solve problems and seek counsel where appropriate.
• Must be eligible to apply/currently hold a WWCC
• Must hold/be willing to apply for NDIS worker screening clearance

Stride is committed to the safeguarding of children and vulnerable people. All applicants applying for roles within Stride must undergo required screening processes prior to their successful appointment.

Stride is an inclusive workplace and we encourage applications from diverse backgrounds in order to enhance the depth of cultural diversity and insight within our workforce.

This includes but is not limited to people with a lived-experience of mental health recovery, Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, LGBTQIA+, and people with disabilities.

Apply now!

To apply complete the online application form, attach a copy of your CV and a cover letter outlining your suitability for the available role.

Applications will be viewed and actioned upon receipt.

For any queries, please email [email protected] using the subject line: Practice Manager - Dubbo enquiry via EthicalJobs.