Vinnies is continuing to hire for business critical roles with all interviewing and on-boarding done virtually due to COVID-19. Everyone new to the team, along with our current staff, will temporarily work from home until it is safe to return to our offices.

Are you CRM Functional Consultant with excellent business analysis skills and strong CRM knowledge? This is the right role for you!

• Permanent, full-time
• Based in Lewisham; flexible within any of the Society's main metropolitan or regional offices across NSW.
• Generous salary packaging benefits

What we do

The St Vincent de Paul Society is a leading provider of community support services and has been assisting people experiencing disadvantage in NSW for more than 130 years. Our people reach out to the most vulnerable in our community through our Conferences, Special Works and Vinnies shops. The Society's mission is to shape a more just and compassionate society by offering a 'hands up' approach to people in need respecting their dignity, sharing our hope and encouraging them to take control of their own destiny.

About the Service

Embedded within the Corporate Services Directorate of the State Support Office, the Technology Services Team partners with NSW State Council, Central Councils, Special Works and Society employees to create and sustain a secure, reliable and scalable technology environment, and to ensure careful and responsible management of the Society's technology resources.

The Role

CRM Functional Analyst will be engaged in identifying, customising, configuring, implementation and support of Microsoft Dynamics CRM/CE solutions across Vinnies. The individual has a proven track record of delivering high quality projects that result in high customer satisfaction. The individual works closely with resources at all levels. A successful analyst in this position needs to demonstrate strong relationships with internal clients in gathering business requirements, assessing business needs, and providing creative and effective solutions that conform to emerging technology standards. The analyst is detail oriented, able to multi-task, extremely organised, and can prioritise multiple demands in a very fast paced environment.

Responsibilities for this role will be as follows but not limited to:

• Articulate and document business requirements, to conduct as-is/to-be process mapping and business process re-design
• Communicate system design and validate proposed solutions with business at different levels (Execs and Business Users)
• Obtain key inputs from the enterprise architect and identify solution inter-dependencies
• Incorporate usability and user interface needs when designing business solutions
• Assess the risks of various solutions and prioritise competing business demands
• Develop test cases required for testing the system changes for all scenarios.
• Support the translation of business requirements into CRM solutions, including requirements approval, communication, trace-ability and reuse
• Contribute to building the solution by customising and configuring CRM.
• Conduct end-user training.
• Contribute to providing level 1 technical support.

Position reports to the Manager, CRM Platform and will be temporarily based remotely but may require travel to Lewisham office.

Position description is available here.

Minimum qualification, experience, knowledge, skills and abilities required of the position:

• Relevant tertiary qualification/s in Business and 5 years' + experience in business analysis and process design.
• Demonstrated experience working with software applications and testing system changes.
• 3 + years' demonstrated experience with Microsoft Dynamics 365.
• Strong functional knowledge of Dynamics 365 Customer Engagement.
• ICT policy, procedure and process development.
• Learning and development experience.
• Experience working with an Agile product development team preferably in a Product Owner role.
• Previous experience on scrum teams.
• Demonstrated ability to adapt to new environments/systems, respond to changing demands.
• Detail oriented with high degree of accuracy.

Come and join our team!

We believe our employees are key to our success and in return we offer:

• Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people.
• Generous salary packaging benefits to employees where a portion of take-home pay is tax-free.
• In addition to excellent learning and development programs, as a large purpose driven organisation we provide opportunities to grow your career across a range of teams and services.
• Supportive, friendly and values driven team environment and culture.

Prior to an offer of employment, preferred candidates will be required to complete the pre-employment checks including reference checks, a Police check, Working with Children check, Health Declaration and/or a medical check, Right to work in Australia check. The Society is committed to being a Child Safe organisation, further information can be found in the Society's commitment to Safeguarding Children & Young People.

If you have questions about this role, please email to Michael Botros (CRM Platform Manager) [email protected], using the subject line: CRM Functional Analyst (VIN2113) enquiry via EthicalJobs. 

Please submit your application answering the questions below and attaching your Resume.

St Vincent de Paul Society (NSW) is an Equal Employment Opportunity Employer and is committed to engaging a diverse workforce. The Society strongly encourages applications from people from Aboriginal and Torres Strait Islander background, people with disability, people from diverse cultural and linguistic backgrounds and mature aged applicants.