Your ROLE

In this dynamic role, you will play a crucial part in supporting women and children affected by domestic violence, overseeing client intake and assessment, while also helping manage the daily operations of the refuge. 

You will be joining a passionate, close-knit team that values inclusiveness, collaboration, and professional growth across diverse services and programs.

Your Responsibility

• Provide a variety of supports to clients and work in cooperation with the case management division.
• Maintain daily records and assist in all aspects of providing accommodation services.
• Ensure that client support is consistent with the Client Service Delivery Model (CSDM), including demonstrating support consistent with trauma informed care practices.
• Assist and/or supervise a variety of client activities such as groups and programmes.
• Liaise with appropriate service staff to ensure client needs are attended to and providing accurate, up-to-date information and practical support to clients on a range of issues.
• Advocate for clients on a need basis with external agencies
• Transport of clients as required.

YOU WILL NEED

• The St Vincent de Paul Society considers being a woman is a genuine occupational qualification for this position under section 31 of the Anti-Discrimination Act 1977 (NSW)
• Relevant certificate or equivalent experience.
• Practical mindset, common sense, and problem-solving skills.
• Proven customer service and problem-solving abilities.
• Proficiency with client databases, Microsoft Office (Word, Excel, Outlook), and intermediate typing skills.
• Ability to work independently and as part of a team.
• Sound judgment, confidentiality, and crisis management skills.
• Current first aid certificate.
• Ethical and non-judgmental attitude towards residents and staff.
• Knowledge of WHS legislation.
• Current NSW driver’s license

APPLY NOW

If this sounds like you, don’t wait - apply now, we are interviewing applications as we receive them.

Any queries please contact [email protected] using the subject line: Support Worker - Merrylands enquiry via EthicalJobs.

St Vincent de Paul Society (NSW) welcomes people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunity employer and are committed to engaging a diverse workforce. We encourage applications from Aboriginal and Torres Strait Islanders, people with disability, people from diverse cultural and linguistic backgrounds, people who identify as LGBTQIA+, candidates of any or no religious beliefs and applicants of all ages. If you are a candidate with disability please let us know if you require any support to participate in the application and recruitment process.

The Society is committed to being a Child Safe organisation, further information can be found in the Society’s commitment to Safeguarding Children & Young People. Prior to an offer of employment, candidates will be required to complete the pre-employment checks including a Police check & Working with Children check. A health / medical assessment may be required for some roles.