- Are you passionate about mental health?
- Do you think mental health services can be delivered differently?
- Do you get excited about apps and new technology?
- Do you want to influence the future of an innovative start-up?
- If so, this is the role you’ve been looking for!
ABOUT US
Suitsme is a start-up providing mental health support under the National Disability Insurance Scheme (NDIS). We are growing fast and looking for a flexible, motivated Engagement and Recovery Lead to join the team.
We are 100% app based; our app connects qualified support workers with people seeking NDIS support. You can find out more about us at www.suitsme.app.
The bigger picture stuff
- Suitsme is one of Australia's first App based mental health specialist NDIS provider
- We are growing fast and are aiming to have impact at scale leveraging technology to help people with mental health conditions
- Most importantly we aim to create great human connection
ABOUT YOU
- You are passionate about supporting clients on their recovery journey
- You get technology, in particular mobile phone apps.
- You thrive on human connection and are able to build rapport and communicate confidently with clients and other stakeholders.
- You have at experience working in mental health services
- You have an understanding a NDIS policy and pricing
- You have a minimum qualification of Cert IV in a relevant field
- You are flexible and have capacity to increase your usual hours when required
- Able to adapt to the fast pace and changing priorities that exist in a startup
- You are able to work from the office and from home
THE ROLE
- Build rapport and trust with key referrers, clients, their families and carers
- Support the Suitsme community by efficiently and diligently responding with care to clients, their families, Support Coordinators and others
- Undertake the Suitsme client onboarding process
- Monitor user data and follow up with clients and support workers to ensure the highest level of service quality
- Seek client feedback, understand their needs and ensure a positive client experience
- Respond to general enquiries via email, telephone and txt
- Respond to and resolve incidents and complaints or escalate to management
- Provide guidance and advice on Suitsme documents / policy and resources to support workers
WHY SUITSME
- Get in at the ground floor and have the ability to influence Suitsme's future
- Join an awesome, highly motivated team and make a difference to the lives of people living with mental health conditions
- Incredible flexibility. Once you are trained we are very open to when and where you work
- This is a role that can grow with you. Suitsme is aiming to scale up quickly