About SurfAid

SurfAid is a non-profit international development organisation founded in 2000 with a mission to improve the health, well-being, and resilience of people living in isolated regions connected to us through surfing. Our locally-led programs in the Indo-Pacific focus on providing access to clean water and sanitation, basic healthcare, and improved nutrition.

By partnering with local organisations we strive to create sustainable, long-term improvements that enable people to lead healthier and more prosperous lives.

About the Role

The Operations Manager plays a pivotal role in ensuring SurfAid’s organisational sustainability. This position supports teams across the organisation, enabling them to meet their objectives while overseeing the smooth operation of day-to-day activities. Key responsibilities include leading operational planning, compliance, knowledge and information management, and IT systems. The role also supports program delivery, policy development, human resources, and organisational reporting. Collaborating closely with SurfAid staff and Boards, the Operations Manager fosters a culture of collaboration, continuous improvement, and transparency throughout the organisation.

Responsibilities - Key areas of focus %

Operations Support - 70%

• Manage organisational compliance requirements across the organisation.
• Oversee the organisational calendar.
• Lead knowledge and information management initiatives.
• Develop and implement the IT security and management plan across the organisation.
• Coordinate organisational training programs.
• Assist the CEO with risk management and reporting.
• Support the delivery of organisational strategy, work planning, reporting, and evaluation.
• Provide support for human resource functions, including recruitment, training and development, onboarding, and induction.
• Assist in delivering the organisational Monitoring and Evaluation Framework.
• Manage organisational travel logistics.

Governance Support -15%

• Provide Board support, including reporting, meeting documentation, logistics, and other tasks as needed.

Other tasks as required -15%

• Support the CEO and teams with various tasks, including administrative support.

Selection Criteria: Qualifications & Experience

Qualifications

• Tertiary qualifications in a relevant area such as Administration or Management, or equivalent experience.

Experience

• Extensive experience in providing high-level organisational support.
• Proven ability to develop and implement organisational processes and procedures.
• Demonstrated experience managing multiple tasks, meeting deadlines, and overseeing workflows.
• Ability to work effectively both independently and as part of a team.
• Strong written communication skills, with experience tailoring formal and informal communication for diverse audiences.

Essential Skills

• Highly developed interpersonal skills.
• Proficiency in IT systems and tools.
• Adaptable and responsive to the dynamic environment of a small organisation.

Desirable

• Experience working for a non-governmental organisation (NGO).
• An interest in international development.

Job Type

The role is a part time role at a 0.8 loading on a one year contract with the potential to extend.

Location

The role is predominantly work from home with regular visits to SurfAid's Alexandria office.

Safeguarding

Commitment to Safeguarding – SurfAid seeks to foster an environment that is respectful, supportive, safe and free of any form of abuse, harassment or discrimination. If selected, you will be required to undergo relevant background checks (including Police Checks, Reference Checks, Counter Terrorism financing), abide by our safeguarding policies, and sign our code of conduct which outlines expected behaviours for the protection of children and vulnerable people.

SurfAid is committed to diversity and inclusion and encourages people from all genders and backgrounds to apply.

If you wish to discuss the role please reach out to our recruitment email, [email protected] using the subject line: Operations Manager enquiry via EthicalJobs.