Are you looking for a role where you can make a difference?

As an Apprenticeship Support Officer, you will provide tailored mentoring, support and guidance to apprentices/trainees and employers to complete their apprenticeship or traineeship, ensuring their success. This role will work across South Australia.

In this role, you will provide mentoring services at various stages of the apprenticeship journey, including mentorship, pastoral care, facilitating peer-to-peer mentoring, providing referral information and guidance. This role will involve:

• Providing mentoring and personal support services tailored to the needs of individual apprentices and their employers.
• Proactively engaging and developing trusted professional relationships with apprentices and employers offering individualised support by maintaining contact via telephone, SMS, email, skype, or face to face.
• Creating a personalised Tailored Support Plan for each apprentice and employers, respecting their lived experiences.
• Providing early intervention, customised strategic support, and case management services to apprentices.
• Support employers to improve employment practices, workplace culture and work with apprentices with additional support needs.
• Hosting meetings or mediation with employers and apprentices to achieve positive outcomes.

About You

As someone who enjoys working autonomously within a broader team environment, you will be passionate about mentoring and supporting the next generation of skilled apprentices to achieve quality outcomes. You will be outcomes focused, successfully building and sustaining relationships to provide effective individualised support. The successful candidate will demonstrate:

• Lived experience and/or established networks with communities, organisations, or employers.
• Previous experience or background in mentoring or coaching, and community development.
• Proficiency in leading, influencing and motivating diverse individuals and/or employers using a coaching and advisory approach to achieve quality apprentice outcomes.
• Strong engagement skills and the ability to interact effectively influence and motivate apprentices and/or employers.
• Time management, organisational skills, and the ability to plan and prioritise to achieve outcomes.
• Strong communication skills, including negotiation, mediation and problem-solving.
• Knowledge of local labour market conditions, industries, and opportunities.
• Knowledge and understanding of Australian Apprenticeship Services and Government Employment Services, RTOs, and Group Training Organisations.

For this role, you will need to:

• Complete a Working with Children Check and National Police Check.
• Have possession of a current valid Driver’s License, willingness to drive, and your own registered vehicle with a 4–5-star ANCAP safety rating.
• Be eligible to work in Australia.

Why join Team SYC?

• Increase your pay with Salary Packaging options.
• Flexible working arrangements
• Career development opportunities
• Enjoy an additional day off to celebrate your Birthday*
• Wellbeing leave
• Access an additional one week of paid leave each year, through SYC loyalty leave*
• Stay healthy with discounted Corporate Private Health Cover
• Access our free and confidential Employee Assistance Program
• Discounted gym membership for all employees
• Retail and Entertainment discount vouchers
• Enjoy special benefits with Beaurepaires

*Qualifying periods and terms apply.

About us

SYC exists so everyone can succeed.

‍We invest back into the community, helping tens of thousands of people every year to create a life without disadvantage, to build sustainable independence and to experience wellbeing in all areas of their lives.

A non-profit human services organisation, SYC was founded in 1958 to support young people experiencing disadvantage in Adelaide. We now operate nationally, supporting more than 57,000 people annually with housing, education, employment, justice, health and disability services.

We are proud to work with people who are passionate and professional, who encourage and value diversity, who are courageous, creative and, most importantly, believe in people’s potential. Our vision of wellbeing, independence, and opportunity for everyone encompasses the people we work with, as well as the people who work for SYC.

If you match the criteria above, we want to hear from you!

To apply please complete the application process by clicking the Apply Now button.

We’re proud to be a Circle Back Initiative Employer and we commit to respond to every applicant.

Please complete the requested work history and screening questions on the application page (you are encouraged to detail any (and all) certificates or licence(s) information under the education section) and attach your resume.

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people with disability to apply. If you require assistance completing your application, please contact our recruitment team who will be happy to support you via [email protected] using the subject line: Apprenticeship Support Officer - South Australia enquiry via EthicalJobs.