Are you looking for a role where you can make a difference?

As a Financial Counsellor you will provide a holistic, and confidential financial counselling service with a focus on financial empowerment and supporting people on low income, renting in the public, community, or private sectors and to build their capacity to sustain their tenancy.

We have an exciting opportunity for a Financial Counsellor to join the Homelessness and Housing Team on a fixed term basis until 31st December 2025 located at our Kent Town Head office.

In this role, you will provide financial counselling services to individuals experiencing financial difficulties. You will offer tailored advice, advocacy, and support to help clients manage debt, navigate financial challenges and build financial resilience.

Your day- to-day activities will include:

• Providing confidential financial counselling to clients, assessing their financial situation and developing strategies for debt management.
• Advocate on behalf of clients with creditors, financial institutions, Government departments, and other stakeholders.
• Providing clients with information to improve their money management skills.
• Contributing to the development of and facilitating community information/education sessions on budgeting and managing personal finances and presentations with local and community organisations.
• Conducting targeted financial and risk/vulnerability assessments of clients to establish their financial needs and goals, their strengths and current barriers enabling the provision of services based on individual circumstances.

About You

As someone with a vast knowledge and background within financial services and counselling, you will provide assistance and tools to those seeking help with their financial wellbeing. You will have the ability to problem solve and negotiate for better outcomes for those accessing this service in a timely manner.

The successful candidate will demonstrate:

• Excellent communication skills with well-developed verbal, and written skills and the ability to interact effectively and sensitively with people experiencing financial distress.
• Strong interview skills, and the ability to interact effectively and sensitively with people experiencing financial distress.
• Interpersonal conflict resolution and negotiation skills along with the ability to identify innovative and lateral solutions to problems.
• The ability to assess, interpret and summarise complex, detailed information such as legislation, contracts and policies and clearly communicate these to clients.
• Strong knowledge and understanding of:
  • Financial Counselling management practices, including budgetary processes and procedures, preparation of an accurate income and expenditure statement, preparation of a financial management plan and understanding of available options for debt management and appeals.
  • Legislation and frameworks concerning credit and debt issues affecting people experiencing financial stress.

For this role, you will need to:

• Be willing to complete a Working with Children Check and National Police Check
• Be eligible to work in Australia.
• Hold a Diploma of Financial Counselling.
• Be eligible to or have a current registration with the South Australian Financial Counsellors Association, including commitment to CPD and supervision.
• Be willing to work between the span hours of 8am to 8pm Monday to Friday.
• Have possession of a current valid Driver’s License, willingness to drive, and your own registered vehicle with a 4–5-star ANCAP safety rating.

About us

SYC exists so everyone can succeed.

SYC is a non-profit human services organisation, we invest back unto the Australian community, helping tens of thousands of people every

year with housing, education and employment.

To learn more about us, visit our website

If you are passionate about helping others, we want to hear from you!

To apply, please complete the application process by clicking the Apply Now button.

We’re proud to be a Circle Back Initiative Employer, and we commit to responding to every applicant.

Please complete the requested screening questions on the application page and attach your resume.

We’re proud to be a Circle Back Initiative Employer, and we commit to responding to every applicant.

SYC is an Equal Opportunity Employer and is proud of our diverse workforce. We encourage Aboriginal and Torres Strait Islander people, and people living with a disability to apply.

If you require assistance completing your application, please contact our recruitment team who will be happy to support you via [email protected] using the subject line: Financial Counsellor enquiry via EthicalJobs.

A position description is attached.