About us

The Sydney Dogs and Cats Home (SD&CH) is highly respected within the animal welfare sector, providing shelter, food and veterinary care to lost, homeless and abandoned animals, primarily dogs and cats, until a time when such animals can either be reunited with their owners or found a new, suitable home.

SD&CH objectives are to:

• Provide companion animals in our care with best practice care
• Provide engagement programs that benefit companion animals, SDCH & the community
• Attract and retain mission motivated talent
• Sustainable financial, systems and resources

At Sydney Dogs & Cats Home, our Employee Value Proposition (EVP) embodies a commitment to nurturing a workplace where every team member feels supported and thrives. Our dedication to professional growth and development is evident through regular workshops, mentorship, and upskilling opportunities that align with our strategic direction, fostering both personal enrichment and professional excellence. We take pride in our diverse work environments, our flexibility, and our focus on positive outcomes for our people, creating a supportive culture where innovation, wellbeing, and the courage to embrace change flourish.

We are committed to upholding a respectful and professional environment, free from negativity, while recruiting individuals who share our values and compassionate ethos. Together, we are shaping a future at Sydney Dogs & Cats Home, honouring our commitment to our staff and also setting a benchmark for excellence in workplace culture and best practice animal care.

2025 we are completing the construction of our new shelter which will be based in Kurnell.

Job description

This is a senior leadership role within the Veterinary Team, responsible for cross-functional coordination and contributing to organisational strategy.

Key Responsibilities

• Managing day-to-day clinic administration tasks, ensuring high standards of animal care, client service, and administrative efficiency.
• Maintaining a smooth, well-coordinated, and financially sustainable clinic environment.
• Optimising workflows and managing inventory and financial tasks.
• Optimising the clinic’s income-generating performance, balancing quality care with cost-effectiveness to ensure long-term success.
• Assisting in developing and running veterinary related programs including student, volunteer and community programs.
• Maintaining excellent communication with both internal and external stakeholders to build strong relationships, support seamless operations, and foster a collaborative clinic environment.

Selection Criteria

• Minimum 5 years of experience in veterinary or clinical operations, including 2+ years in a leadership or management role.
• Proven ability to lead operational change and quality improvement initiatives.
• Financial acumen with experience managing budgets and financial performance.
• Exceptional customer service skills and phone manner
• Strong written and verbal communicative skills
• Organised, flexible and attentive to the various needs of the vet team
• Ability to use initiative, assume responsibility for tasks and to resolve problems
• Knowledge of ezyVet and Xero advantageous but not essential

A position description is attached.