• Full time permanent
• Geelong office location, with flexible hybrid working
• Offering a competitive base salary of $137,000 plus super and benefits

Care in Action

With a career at the TAC, you’ll be helping us look out for the lives of everyone who travels on Victoria’s roads. That’s care in action.

Find out more about our shared purpose, and what drives every one of us.

Right now, we’re seeking a Team Manager, Policy & Service Delivery who will play their part in this shared purpose, while also supporting the progress of clients and colleagues so they can achieve great things. That’s truly rewarding work that will help us continue to deliver life-critical services where it matters.

About the Role

The Team Manager - Policy & Service Delivery is responsible for leading a team to identify, prioritise, and deliver policy and continuous improvement initiatives that enhance services for TAC clients. This role requires strong leadership experience in managing a dynamic team environment. As a Team Manager, you will manage, coach and develop a high-performing team, fostering a culture of continuous improvement and innovation. Working closely with internal stakeholders, you’ll ensure best practices are implemented, leading to effective service delivery and improved client outcomes.

About the Team

This role is part of our Policy & Service Delivery team within the Provider Markets & Commercial group. You will have up to 5 direct reports and work closely with internal teams, including Claims and Legislation teams. The team is highly skilled, client-focused, and results-driven. You will report to the Senior Manager, who is approachable whilst fostering an autonomous leadership style.This is a supportive, collaborative environment where accountability and driving outcomes for clients are key.

What we’re looking for

• Exceptional Leadership: Proven experience in leading teams, with a focus on fostering a collaborative, client-centred, and results-driven culture. You’ll lead through change and empower your team to deliver high-impact initiatives.
• Strategic Project Management: A track record of managing improvement initiatives, continuous improvement programs, and policy development. You’ll ensure the delivery of critical outcomes, focusing on measurable improvements and client outcomes.
• Stakeholder Engagement: The ability to engage and collaborate with internal stakeholders, including Claims and Legislation teams, to influence and drive service improvements. Strong relationship-building and communication skills are essential.

Why you’ll love it here

There’s more to work than a competitive salary and amazing employee benefits. As our newest Team Manager, Policy & Service Delivery, you’ll also:

Be rewarded for great work: We value our people, offering a corporate incentive, salary packaging and a reward and recognition program.

Grow and go places: We’re invested in your progress. When you work for one of Victoria’s largest and leading workplaces, you’ll receive extensive internal opportunities for development and access to the LinkedIn Learning Digital Hub.

Be supported at every step: Be a part of an inclusive, diverse team that thrives on support and collaboration. With flexible working arrangements to set you up for success.

Ready to put care in action? We’d like to hear from you.

Click Apply Now to submit your Cover Letter and Resume. If successful, you’ll progress to an interview. All applicants will be advised of the outcome of their application.

For more information, read the attached Position Description or contact Zoe Chibnall at [email protected].gov.au using the subject line: Team Manager - Policy & Service Delivery - Geelong enquiry via EthicalJobs for a confidential discussion.

If we can do anything to help make applying for this role easier, please let our People, Culture & Engagement Team know at [email protected]. If over the phone is better for you, our number is (03) 5225 7500.

A position description is attached.

A safe place to work

We’re committed to the health, safety and wellbeing of employees. This extends to inclusion, diversity and accessibility in our employment practices, and encourage Aboriginal and Torres Strait Islander people, people with disability, men, women and gender diverse people, culturally diverse, and LGBTIQA+ people to apply for roles.

Child Safety

At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety, please visit our website.

This role will require you to have a valid Working with Children Check.