• Full time role based in Gadigal Country in Glebe, Flexbilty on location
• $74K - $79k +Super + Salary Packaging
• Flexible Friendly organisation, hybrid work options available

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

About the Role

As our Community Services Consultant, you will join our team as a central point of contact and entry point for client referrals to disability information, services, and programs. You will assess client's eligibility for services, identify risks and vulnerabilities and connect clients to services and information.

Duties

• Respond quickly and effectively to client enquiries in line with the Support Centre Customer Experience Vision and Quality Framework.
• Maintain a strong working knowledge of The Benevolent Society’s services, funding mechanisms including basic eligibility requirements, assessment processes, key contacts, and sources of consumer information including the ability to source culturally appropriate resources targeting Aboriginal and Torres Strait Islander people living with disabilities.
• Apply your cultural understanding and knowledge to communicate and engage with Aboriginal and Torres Strait Islander people effectively and sensitively.
• Use a culturally safe human-centred and strengths-based techniques to build relationships with clients and provide accurate and timely advice, information and referrals to external support services and referral agencies in an effortless way.
• Follow up referral outcomes and support received by consumers to ensure consumer needs are met and excellent customer service is provided.
• Ability to advocate and influence the interests of Aboriginal and Torres Strait Islander peoples living with disabilities to continuously improve on best practice in providing culturally safe services.

Our Benefits

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:

• Salary Benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
• Motor Vehicle Packaging Options - to suit your lifestyle.
• Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
• Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
• Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
• Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
• Our Reconciliation Commitment - Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

Skills and Experience

We want you to be successful in your new role! This means you’ll have the following:

• Certificate III or IV or a Diploma In aged care, community care, disability services, community services or has experience and be willing to work towards gaining a formal Certificate III, supported by The Benevolent Society.
• Excellent communication skills (verbal and written).
• Knowledge of the sector and Australian Government funding bodies (NDIS, My Aged Care, child & family services) will be an advantage.
• Demonstrated experience working in Aboriginal and Torres Strait Islander health or community services and call centres is preferable.
• High level of emotional regulation and agility, compassion and a commitment to diversity and inclusion.
• Technologically savvy with the ability to navigate across multiple computer systems and multitask effectively in high stress situations.

Our Reconciliation Commitment

The Benevolent Society is committed to closing the gap on Aboriginal and Torres Strait Islander employment.

We work in consultation to build a high performing and sustainable cohort of Aboriginal and Torres Strait Islander employees. To achieve this, we will invest in resources and strategies. This will be strengthened by a workplace culture which understands, values and respects Aboriginal and Torres Strait Islander peoples and culture.

We inspire to be an Employer of Choice, who offers, provides, and supports cultural safety practices within the workplace and community.

If you identify as Aboriginal and/or Torres Strait Islander, we want to hear from you!

The Benevolent Society considers that being Aboriginal and/or Torres Strait islander is a genuine occupational requirement under s14 of the Anti-Discrimination Act NSW 1977/ s25 of the Anti-Discrimination Act QLD 1991.

APPLY ONLINE TODAY!

If you have the skills listed above and identify as Aboriginal and/or Torres Strait Islander, please follow the link and submit your current CV along with a 1-page cover letter telling your story as to the reasons you’re applying for this role!

Call Snehil on 0481 057 710 for a friendly, confidential discussion or our Aboriginal and Torres Strait Islander Workforce Specialist Sarah on 0403 963 268 for support or to discuss the role in more detail.

We acknowledge Jasmine Sarin for her unique artwork for The Benevolent Society Innovate RAP. Jasmine is a proud Kamilaroi and Jerrinja woman from NSW, who grew up on the South Coast in Nowra (Jerrinja and Yuin country) and Wollongong (Dharawal country).

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal and Torres Strait Islander communities and welcome applications. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.

Please click here for the Position Profile