• Full-time, position based on Bidjigal Country in Hurstville - Hybrid
• 117K - 121K + Super + Salary Packaging
• Flexible organisation, WFH and potential to work from other Benevolent hubs

Our Organisation

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.

As part of The Benevolent Society's vision, we are strongly committed to reconciliation with Aboriginal and Torres Strait Islander people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.

Benevolent is a client-safe organisation. We are committed to ensuring the safety of children, adults, and families when they engage with our services and interact with our people. We are responsive to client concerns and seek feedback from those who engage with us, including children, to continuously improve our safeguarding approach.

About our Ageing and Carers Services

The Benevolent Society runs several programs and services to support Australians aged 65 and over to live their best life. These include Home Support, Respite Services, Service Coordination and Personal Care. We also support carers to keep on caring via our Carers Gateway program including peer support, tailored support packages, skills development and links to emergency respite.

About the role

Protect our clients by enhancing and integrating systems and processes related to risk management, quality assurance, audit, and legal & regulatory compliance. This will be achieved through leadership, influence, capability-building, strategic advice, and supporting the implementation, monitoring, and review of robust risk, quality, audit, and compliance processes.

This role offers leadership across the Ageing and Carers Directorate(s), ensuring the effective implementation, oversight, and continuous improvement of risk, quality, audit, and compliance frameworks, systems, and processes. The position involves regular collaboration with relevant Executive Directors and Directors. The Business Partner will deliver both strategic and operational guidance on a wide range of issues, while fostering a culture of excellence and ongoing improvement.

Duties

• Facilitate and support quality, safeguarding and compliance governance processes.
• Support operations teams and management with compliance, continuous improvement and capability building.
• Monitor complaints, incidents, feedback data for quality improvement.
• Identify and alert management to risks and gaps in quality controls to ensure a continuous improvement cycle.
• Monitor and advise on performance of the quality and safety, producing data and reporting on performance and measuring against set standards.

Our Benefits

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes:

• Salary Benefits - You can package up to $15,900 pa of your pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home even more pay!
• Motor Vehicle Packaging Options - to suit your lifestyle.
• Work/Life Balance - Enjoy flexible work arrangements, including hybrid home/office options, and accrue an additional day off each month (a bonus of 12 days per year) as a full-time employee.
• Recognition and Reward - Sector competitive remuneration, various recognition programs and access to long service leave after 5 years.
• Wellness - Stay fit with a Fitness passport, utilise our Employee Assistance Program, and even purchase additional leave.
• Professional Development - We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth.
• Our Reconciliation Commitment - Aboriginal and Torres Strait Islander employees are entitled up to 2 days paid plus up to 10 days unpaid cultural leave, as well as the option to be a voice on reference networking groups, the opportunity for cultural and professional development that supports career pathways and your social and emotional wellbeing.

Skills and Requirements

• Tertiary Qualification related to the delivery and operations of community services to older people., e.g. social work, nursing, social science
• Operations and/or Quality leadership experience in the delivery of aged care services and the application of standards and regulations to service delivery.
• Monitor and advise on the performance of quality and safety, producing data and reporting on performance and measuring against set standards.Thorough understanding of the Aged Care Quality Standards and emerging compliance issues in the sector.
• Analytical Skills, technical and reporting skills, influencing through informed recommendations, communication skill, data usage, understanding of quality assurance systems and processes.
• Lead and implement a systematic approach to corporate and clinical governance, risk management and policy.
• Actively develop and participate in Quality Care Advisory Body to ensure effective process, guidance, support and standards across the Quality and safety activities.

If you identify as Aboriginal and/or Torres Strait Islander peoples, then we want to hear from you. The Benevolent Society recognises and values cultural knowledge and wisdom of Aboriginal and Torres Strait Islander communities, we therefore strongly encourage you to apply. We are strongly committed to being an Employer of Choice, one who offers, provides, and practices cultural safety in our workplace.

Interested? Apply online today! Please submit your current CV and cover letter outlining your suitability and interest in the role.

Contact Simone Hawken on 0481 098 925 for a friendly, confidential discussion. 

The Benevolent Society respects and promotes human rights and diversity. We are committed to building an inclusive culture where individuals from all backgrounds and identities are not only welcomed but valued. We pride ourselves on being a client safe and child safe organisation, which is why all staff and volunteers undergo comprehensive employment screening. We value relationships with local Aboriginal community and welcome applications from its members. To ensure you are best supported with your application if you have any specific needs requiring a reasonable adjustment, let us know what accommodations you require.

Please click here for the Position Profile