Overview of the Tennant Creek Women’s Refuge Inc.

The Tennant Creek Women’s Refuge (TCWR) is a not-for-profit, specialist non-government organisation committed to assisting and enabling women and children experiencing domestic and family violence in Tennant Creek and the Barkly to be safe, recover and thrive.

The Tennant Creek Women’s Refuge was incorporated on 26 April 1989 and continues to provide the necessary services and supports 365 days of the year, 24 hours a day to meet its vision: that all women and children in the Barkly Region live free from domestic and family violence and its consequences.

Our Vision: A safe community with strong families living free from violence.

Our Mission: The Tennant Creek Women’s Refuge is committed to hearing the voices of women and children and providing holistic supports that include safe accommodation, risk assessment and management, education, counselling and advocacy to women and their children who are at risk of or experiencing violence.

Our Values: People, Performance, Principles, Passion. The service comprises 24/7 crisis-accommodation, outreach services and counselling and community education.

Role Description

Reporting to the Services Coordinator, you will be a key member of TCWR’s staffing complement having a central coordination role for the critical intervention outreach service. You will be able to effectively communicate your expertise in the areas of the position responsibilities within a sensitive and complex human services environment.

The emphasis of TCWR and its programs is on early intervention, prevention, education and/or referral where necessary. TCWR provides support and crisis accommodation to all women and accompanying children who are at risk of or affected by domestic, family or sexual violence. A fit-for-purpose eight bed crisis accommodation sustains the 24/7 service. Other programs include counselling and community education, critical intervention and outreach support services (including to Ali Curung and Elliott). Referrals to the service can be made from the critical outreach team, women may self-refer, or referrals may come from external agencies including NT Police.

The outreach service provides support and casework for clients who are not accessing (or who may be unable to access) critical community-based supports as well as those clients who have exited the 24/7 crisis accommodation service.

You will be responsible for coordinating the critical intervention and outreach support service for women and children experiencing family violence. This position is primarily responsible for providing supervision and support on daily operations to a team of case and support workers working in TCWR’s outreach service. The role supports the delivery of consistent and high quality services to clients; and is responsible for upholding and evolving a positive team culture with outstanding professional qualities.

You and your team will need to be able to respond to a diverse range of issues, including grief and loss, violence and abuse, parenting concerns, stress and anxiety, and separation, all of which (or a combination of) may be associated and/or impacted by inter-generational trauma experienced by the stolen generation.

Duties will include (but are not limited to):

• Maintaining confidentiality within legal and professional boundaries;
• Assisting in ensuring TCWR meets and exceeds all service delivery and contractual standards;
• Overseeing day to day operations of service delivery including running team/staff meetings, compiling paperwork/invoicing and forwarding for processing;
• Developing and maintaining rosters for staffing and coverage of the Outreach service and liaising with the Refuge Team Leader to ensure the same, with plans in place to ensure coverage during periods of high demand and staff planned or unplanned leave;
• Regular reporting obligations to senior TCWR management, SHIP, funding bodies and other internal and external reporting as needed
• Recruitment, line management and supervision of staff including monitoring timesheets and submitting for payroll processing;
• Supporting staff to ensure they work with a strength-based approach to case management plans to address specific client needs including developing, implementing, monitoring and evaluating the plan as mandated;
• Developing the capability of the team through coaching and training, ensuring they are supported to manage client case plans, support clients and to meet the duties and responsibilities of their roles;
• Coordination of program activities with coordination of the Refuge Team Leader to best suit all clients and children
• Ensure the service is undertaking and implementing informed and considered risk assessments and safety planning;
• Building and maintaining trusting, empowering and sustainable relationships with clients that facilitate choice, independence and increased participation in the community.
• Participation in all FSF and SupportLink obligations as a representative of TCWR working closely with the Refuge Team Leader for all client coordination needs.
• Demonstrating sound judgment and act appropriately in a crisis and emergency situation;
• Participating in staff training and development activities and support direct reports to do the same;
• Undertaking any other duties as required.

Your aim as Outreach Team Leader will be to assist case workers and support workers to empower clients, allow them time to make decisions and listen to their needs, focus on their strengths and work with them to overcome difficulties and barriers in a respectful way.

ADDITIONAL BENEFITS

Attractive Salary, flexible working hours, beautiful trauma informed organisation working with great women with extensive experience in this space and community, salary sacrifice available.

A position description is attached.