Join Telstra Health in Making a Difference

At Telstra Health, we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.

As part of this, Telstra Health delivers critical Family, Domestic and Sexual Violence (FDSV) services, ensuring people experiencing violence have access to safe, trauma-informed, and high-quality support. Our teams play a vital role in providing these essential services, and we are committed to ensuring they have the training, systems, and resources they need to deliver compassionate and effective care.

About the Leaving Violence Program

From 1 July 2025, Telstra Health will deliver the Leaving Violence Program (Program), a nationally funded initiative by the Australian Government. The Program will support victim survivors who plan to leave or have left a violent intimate partner relationship by providing individualised financial support packages, as well as safety supports through risk assessments, safety planning and referral support.

The service operates Monday to Friday, 8:30 am to 5:30 pm (local time) across all Australian states and territories, excluding national public holidays. This nationwide structure ensures comprehensive coverage across all time zones.

Our Commitment and Program Principles

The Program is underpinned by four main principles:

• Trauma-informed - Individuals receive a trauma-informed, person-centred service.
• Culturally responsive - Individuals receive a culturally informed service, with a specific focus for Aboriginal and Torres Strait Islander peoples.
• Accountable – Telstra Health is responsible and transparent to the Department of Social Services
• Ethical – Telstra Health operates with honesty and integrity, is trusted and diligent.

The Program principles are designed to reflect and respond to each victim-survivors experience of intimate partner violence. Using these Principles, the Program will provide for a trauma-informed and person-centred service by empowering choice and autonomy. The Program is a key initiative under the National Plan to End Violence against Women and Children 2022-32, designed to complement other services available to victim-survivors that work towards ending gender-based violence.

What’s the opportunity?

We are seeking Specialist Support Workers to join Telstra Health and support the Leaving Violence Program on behalf of the Australian Government. In this role, you will provide up to 12 weeks of intensive, tailored, and trauma-informed support to victim-survivors (VS) from priority cohorts who face complex challenges. Your work will focus on addressing high-risk situations, ensuring safety, and connecting individuals with specialist services to support their long-term recovery and stability.

About the role

As a Specialist Support Worker, you will work with victim-survivors with complex and intersectional issues to support them with structured care, whilst delivering the individualised financial support packages. You will work holistically, applying a person-centred, strengths-based, trauma informed and culturally safe approach to ensure individuals receive the right level of care and support as part of their engagement with the Leaving Violence Program, enabling their safety, choice and control.

Your key responsibilities will include:

Specialist case management and goal setting

• Use the SCORE framework to help victim-survivors of intimate partner violence set goals, establish objectives, and develop structured action plans that support their safety.
• Provide intensive, ongoing emotional and practical support, ensuring victim-survivors feel validated and empowered with options to make informed decisions that enhance their safety.
• Apply Motivational Interviewing techniques to foster autonomy and collaboration in decision-making.

Complex risk management and safety planning

• Conduct ongoing risk assessments using the MARAM framework and adjust safety plans as circumstances evolve, recognising the dynamic nature of FDSV.
• Manage high-risk cases , escalating these situations to Support Line Specialists or Clinical Practice Leads for second opinions and clinical direction when necessary.
• Implement crisis intervention strategies, ensuring timely and effective responses to immediate safety concerns are actioned, including safety from FDSV and in support of mental health and wellbeing.

Advanced referral and coordination of specialist services

• Provide warm and informed referrals to external services, including legal, housing, financial, mental health, and culturally specific support services as part of a “no wrong door'” approach.
• Work closely with internal teams, Team Leaders, and Clinical Practice Leads to ensure best-practice service delivery.
• Support victim-survivors in navigating complex service pathways, advocating for their needs within the broader social-service system, including with non-government and government-based organisations and programs.

About you

To succeed in this role, you will need to meet the following:

Qualifications

• • Three-Year Bachelor of Social Work, Psychology, Counselling, Counselling, Community Services and Psychotherapy, OR 
  • If none of the above qualifications are held, a Bachelor of Arts (majoring in Psychology), Psychological Science, Criminology or Community Services is acceptable plus a postgraduate qualification in counselling or psychology

Membership and credentials required

• Registered with AHPRA or relevant appropriate peak body for non-AHPRA practitioners
• Current Working with Vulnerable People Check (or ability to obtain before commencing).
• Completion of a National Police Check (or ability to obtain before commencing).
• Verification of the right to work in Australia. If qualifications were obtained overseas, formal verification within Australia by PBR (Professional Bodies Recognition) is required.

Experience

• Three years of experience in risk and needs assessment, safety planning, and trauma-informed support specific to FDSV.
• Proven experience in providing culturally responsive support and communication, ensuring services are inclusive, respectful, and accessible to individuals from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and those from culturally and linguistically diverse communities.
• Experience in payments and fraud prevention is desirable.

Skills

• Trauma-informed support
• Case management
• Cultural safety and responsiveness
• Motivational interviewing
• Risk and needs assessment
• Safety planning
• Basic Financial guidance
• Crisis intervention
• Goal setting and action planning
• Stakeholder collaboration
• Referral coordination
• Record-keeping and compliance
• Strong culturally safe communication and active listening

Why join Telstra Health?

• We believe that flexibility is not a ‘perk’ — it’s how we work! We support you to achieve work-life harmony in a way that works for you.
• We’re a fast-paced, dynamic environment — perfect if you thrive on innovation and continuous improvement.
• We actively support career growth, offering pathways to internal opportunities and ongoing development.
• You’ll be joining a team that’s passionate about making a real difference in health and wellbeing outcomes across Australia.

And it doesn’t stop there…

• Avenues for growth and development across Telstra Health.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through our Employee Assistance Program (EAP).
• Employee rewards program including discounts on shopping, gym memberships, movie tickets, health insurance and more.
• Multiple leave options, including:
• 16 weeks gender-equal paid parental leave
• Family and Domestic Violence leave
• Cultural leave
• Volunteer leave
• Study leave
• Option to purchase additional leave.

Our commitment to diversity, equity and inclusion

We are passionate about creating an environment that’s inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability, to apply. Even if you don’t meet every requirement listed above, we encourage you to apply today or contact us at [email protected] to discuss your interest, using the subject line: Specialist Support Worker - Leaving Violence Program - Flexible Location enquiry via EthicalJobs.

Applications will be assessed and shortlisted as they are received — so apply today!

We are a Circle Back Initiative Employer — we commit to responding to every applicant.