Join Telstra Health in Making a Difference

At Telstra Health, we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we’re all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.

As part of this, Telstra Health delivers critical Family, Domestic and Sexual Violence (FDSV) services, ensuring people experiencing violence have access to safe, trauma-informed, and high-quality support. Our teams play a vital role in providing these essential services, and we are committed to ensuring they have the training, systems, and resources they need to deliver compassionate and effective care.

About the Leaving Violence Program

From 1 July 2025, Telstra Health will deliver the Leaving Violence Program (Program), a nationally funded initiative by the Australian Government. The Program will support victim survivors who plan to leave or have left a violent intimate partner relationship by providing individualised financial support packages, as well as safety supports through risk assessments, safety planning and referral support.

The service operates Monday to Friday, 8:30 am to 5:30 pm (local time) across all Australian states and territories, excluding national public holidays. This nationwide structure ensures comprehensive coverage across all time zones.

Our Commitment and Program Principles

The Program is underpinned by four main principles:

• Trauma-informed - Individuals receive a trauma-informed, person-centred service.
• Culturally responsive - Individuals receive a culturally informed service, with a specific focus for Aboriginal and Torres Strait Islander peoples.
• Accountable – Telstra Health is responsible and transparent to the Department of Social Services
• Ethical – Telstra Health operates with honesty and integrity, is trusted and diligent.

The Program principles are designed to reflect and respond to each victim-survivors experience of intimate partner violence. Using these Principles, the Program will provide for a trauma-informed and person-centred service by empowering choice and autonomy. The Program is a key initiative under the National Plan to End Violence against Women and Children 2022-32, designed to complement other services available to victim-survivors that work towards ending gender-based violence.

What’s the opportunity?

We are seeking Intake Workers to join Telstra Health to support the Leaving Violence Program on behalf of the Australian Government. You will play a critical role in providing safe, high-quality, and trauma-informed support for victim-survivors of family, domestic, and sexual violence. In this role, you will focus on:

• Undertaking initial intake assessments as part of the triage process, including reviewing applications and completing safety checks.
• Performing risk and needs assessments using the MARAM framework to prioritise support.
• Triaging clients into appropriate support levels, including escalation to emergency or high-priority pathways where required.
• Identifying the next best action, including safety planning, referrals to external supports, and mandatory reporting.
• Supporting victim-survivors in accessing financial aid and navigating service pathways.
• Ensuring all interactions are underpinned by a trauma-informed, culturally responsive, ethical and accountable approach – tailored to each person’s unique needs and circumstances, with a specific focus on cultural safety for Aboriginal and Torres Straight Islander peoples.

About the role

As an Intake Worker, you will be the first point of contact for victim-survivors of FDSV, ensuring they receive timely, consistent and appropriate individualised support through applying a trauma-informed and person-centred approach in engagement. Your key responsibilities will include:

Intake and assessment

• Conducting initial intake assessments, gathering demographic details via webform or direct calls.
• Using the multi-agency risk assessment and management (MARAM) framework to assess risk levels and prioritise victim-survivor needs.
• Determine program eligibility and guide individuals through the next steps in their support journey, including applying a “no wrong door” approach to engagement and support for on-referrals to more appropriate services as needed.

Referral and support pathways

• Provide clear and supported pathways, including external referrals to specialist legal, housing, and financial support services.
• Assist victim-survivors of intimate partner violence in their unique safety planning, ensuring they have actionable steps to take and strategies that they can implement to reduce their risk of harm.
• Identify individual cases that meet mandatory, or police reporting requirements and follow appropriate protocols to ensure safety from harm.

Ongoing risk monitoring

• Continuously assess evolving risk factors unique to each individual and update safety plans as needed.
• Ensure victim-survivors receive appropriate and timely interventions, prioritising immediate risk and safety concerns.
• Maintain accurate case records and collaborate with internal teams to enhance service efficiency.

About you

To succeed in this role, you will need to meet the following:

Qualifications

• A bachelor's degree in social work, counselling, community services, psychology or equivalent.

Membership and credentials required

• Must be eligible for registration with at least one of the following professional peak bodies: PACFA, ACA, AASW or APHRA
• Current Working with Vulnerable People Check (or ability to obtain before commencing).
• Completion of a National Police Check (or ability to obtain before commencing).
• Verification of the right to work in Australia. If qualifications were obtained overseas, formal verification within Australia by PBR (Professional Bodies Recognition) is required.

Experience

• At least three years of experience in risk and needs assessment, safety planning, and trauma-informed support.
• Proven experience in providing culturally responsive support and communication, ensuring services are inclusive, respectful, and accessible to individuals from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples and those from culturally and linguistically diverse communities.
• Experience in payments and fraud prevention is desirable.

Skills

• Risk assessment
• Trauma-informed and culturally safe communication
• Safety planning
• Crisis intervention
• Referral pathways
• Mandatory reporting
• Data accuracy
• Case documentation
• Empathy
• Stakeholder collaboration

Why join Telstra Health?

• We believe that flexibility is not a ‘perk’ — it’s how we work! We support you to achieve work-life harmony in a way that works for you.
• We’re a fast-paced, dynamic environment — perfect if you thrive on innovation and continuous improvement.
• We actively support career growth, offering pathways to internal opportunities and ongoing development.
• You’ll be joining a team that’s passionate about making a real difference in health and wellbeing outcomes across Australia.

And it doesn’t stop there…

• Avenues for growth and development across Telstra Health.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through our Employee Employee rewards program including discounts on shopping, gym memberships, movie tickets, health insurance and more.
• Multiple leave options, including: 16 weeks gender-equal paid parental leave, Family and Domestic Violence leave, Cultural leave, Volunteer leave, Study leave and Option to purchase additional leave.

Our commitment to diversity, equity and inclusion

We are passionate about creating an environment that’s inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability, to apply. Even if you don’t meet every requirement listed above, we encourage you to apply today or contact us at [email protected] to discuss your interest.

Applications will be assessed and shortlisted as they are received — so apply today!

We are a Circle Back Initiative Employer — we commit to responding to every applicant.