• Be part of a talented team during ongoing crisis in the rental housing system
• Part time or Full Time Role – Provide critical information to Victorian renters
• $70,000 - $75,000 FTE Base Salary, plus salary packaging, super and + 5 days leave
• Make a tangible difference for Victorian renters facing housing challenges

The Organisation

Tenants Victoria stands at the forefront of housing reforms in Victoria, serving as the peak body for renters and the leading specialist tenancy community legal centre. As a respected and influential advocate, we drive social change to improve conditions for those who rent their homes and who are in hardship or disadvantage.

Benefits

• Generous Salary Package, plus 17.5 % leave loading and salary packaging
• Additional 5 days of paid leave over Christmas/Easter
• Hybrid working model and collegiate working environment, close to public transport

The Role

• To provide efficient and high-quality information to renters on their rights and options to support them in resolving renting issues, and to make referrals where appropriate.
• Provide direct service on the Tenants Victoria renter support lines including assessment and provision of information and referrals, including both Tenants Victoria services and external support services.
• Assist in the development of an effective client process on the renter support line, including the documenting of this process and any related policies or procedures.
• Participate both in the continuing development of the renter support line program and in the activities of the Client Services Team.
• To participate in other community groups, partnerships and new initiatives which Tenants Victoria work in partnership with.
• Be mindful of the cultural and social influences that each tenant may present with, including being sensitive to trauma and providing culturally appropriate support to Aboriginal and Torres Strait Islander renters.
• Work with all tenants using a strength-based and pro-social approach

Who are you?

The ideal person for this role is a confident practitioner with a passion for social justice and a sound understanding of intake and referrals in the social and community services, or housing sector.

You will bring:

• Demonstrated experience and skills in client-focused case work practice
• Knowledge and experience of residential tenancy and social housing system, or the ability to quickly gain this.
• Understanding of the legislative requirements of the Residential Tenancies Act, or the ability to quickly gain this.
• Ability to work flexibly to meet the needs of tenants experiencing vulnerability or disadvantage including people experiencing mental illness and family violence.
• Effective stress management and self care skills.
• Effective communication skills, including written and verbal skills.
• Demonstrated experience in effective team work, interpersonal and liaison skills.
• Proven experience in balancing a high volume caseload coupled with strong administrative, organisational and IT skills
• Completion or partial completion of a relevant tertiary qualification (for example in Law Degree, Social Work, Psychology and/or related behavioural sciences) at degree level.

12 Month contract role with opportunity to go permanent.

Please apply ASAP as we will review applications on receipt.

Tenants Victoria is an Equal Opportunity Employer and is committed to promoting a diverse and inclusive workforce. Aboriginal and Torres Strait Islander peoples, women, people with culturally and linguistically diverse backgrounds, people with a disability and people identifying as LGBTIQI are encouraged to apply.

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