FULL-TIME

The Infants’ Home Child and Family Services is a leading provider of high-quality integrated early childhood education and care, allied health and early intervention services for children and families.

For 150 years the key focus of our work has been supporting families and children experiencing hardship or vulnerabilities to make a more positive future. This is an exciting opportunity for an experienced Hub Operations Manager to join our team.

About the role

The Hub Operations Manager role is key to driving success for the Early Intervention and Wellbeing Hub (“the Hub”), meeting billable hours and revenue targets, ensuring NDIS registration and compliance, and maintaining customer satisfaction. This position requires strong leadership, mentorship, and coaching to support a team of skilled and passionate allied health professionals.

You will lead the Hub function, grow revenue streams, introduce business development practices, and build relationships and referral pathways. Achieving high performance is critical, enabling The Infants’ Home to reinvest in services needed to realise our vision of providing each child, every opportunity.

About you

You are a commercially savvy leader who understands that driving revenue isn’t just about the numbers, it’s about building a strong, engaged team that delivers real impact. While the Hub’s core function is to provide individual therapy and therapeutic groups for children up to age 9, as well as parenting support, you bring a strategic mindset that ensures financial sustainability without losing sight of the people at the heart of the organisation.

You lead without dictating, guide without micromanaging, and inspire without imposing. Your ability to collaborate ensures that organisational goals aren’t just met but exceeded through teamwork, calculated decision-making, and a shared commitment to excellence.

Above all, you are driven by purpose. For you, growth isn’t just about financial success, it’s about creating opportunities, improving services, and making a real difference in the lives of children and families.

You will have:

• Relevant tertiary qualifications.
• Relevant practice/business management and business development experience.
• Management experience in allied health, healthcare, disability services or similar.
• Strong leadership, collaboration and networking skills, with experience managing multidisciplinary teams.
• A high level of written and verbal communication skills.
• A strong commitment to compliance, policy development and proactive approach to continuous improvement.
• Understanding of legal and regulatory frameworks, including workplace health and safety (WHS), child protection, safeguarding, and staff wellbeing.
• Familiarity with NDIS legislative and compliance requirements.
• Current and valid NDIS Worker Screening Check.
• Experience in client management processes, including intake, onboarding, scheduling, and cancellations.
• Advanced IT skills including previous experience working with practice software systems.
• Strong financial acumen, including experience in reading financial reports and managing cash flow, budgeting, and reporting.
• Excellent time management, attention to detail and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Current driver's licence and registered vehicle.

While not essential, the following qualities are highly regarded:

• Current registration with AHPRA or other relevant professional association.
• Clinical background in governance.

Please note, all employees at The Infants’ Home are required to have unrestricted working rights in Australia, and a valid NSW Working with Children Check.

What we offer

• Salary Packaging up to $15,900 (with Novated Leasing as an additional option)
• Employee Assistance Program (EAP)
• Ongoing career development and mentorship
• Dynamic, supportive team environment
• Access to learning and professional development opportunities
• One Wellbeing Day per calendar year
• Annual flu vaccinations
• Dedicated Staff Engagement and Wellbeing Committee aimed at driving engagement and enhancing employee wellbeing
• Purchase Leave (up to two weeks per annum)
• Competitive salary

If you have any questions about the role, please call Simon Zhu, People & Culture Lead, on 0405 875 402.

A position description is attached.