About Us

The LOTE Agency is a human-centred design company that provides inclusive integrated communications, research, community engagement and service design outcomes that cater to all Australians regardless of cultural or linguistic differences.

Over the past three years, we have grown considerably, with staff located around Australia and Southeast Asia. In addition to our core workforce, we engage over 850 translators and over 20 consultants. Our core team is extremely diverse, speaking over 30 languages, and they are considered our most valuable asset. Our clients include state and federal government departments, NFPs, utilities, elite sports organisations, and blue-chip corporations.

About the Role

As our Producer of Inclusive Experiences, you will manage a diverse array of client projects related to improving customer service design, community co-design, grassroots public relations, market research, translations, and multimedia production.

This role includes a mix of client meetings, running workshops, building strategies, developing briefs, managing internal and external resources, creating and maintaining budgets and schedules, and working across functions to deliver exceptional client outcomes. We are ideally seeking someone with an agency background who is looking for a change to a smaller, more agile, and community-focused business.

You will work alongside a mix of project managers and be supported by cultural, production and research subject matter experts. We are a small business and it is important that all employees have the willingness and agility to wear multiple hats to get the job done (together!)

A Day in the Life

8:30am - Arrive at LOTE HQ, grab a coffee and play with the office dog(s)

9:00am - Plan an upcoming community co-design workshop for an exciting new inclusive program being delivered with one of our clients

11:00am - Meet with a strategic partner for an upcoming project requiring specialist expertise

12:30pm - Finalise the client report of an inclusive customer experience (user journey)

2:30pm - Afternoon coffee with the crew and dogs!

3:00pm - Work on a Project Plan and Budget for a new project that’s just landed on your desk (screen).

5:30pm - Head home and enjoy time with friends and family

Our Ideal Candidate

Given the nature of our work with multicultural communities in Australia, a workforce culture built on trust, empathy and emotional intelligence is extremely important to us. We are seeking another team member who shares our passion for genuine and authentic inclusive service design with a real and positive impact. The successful candidate will be comfortable working both to coordinate and co-design projects, as well as undertake more routine tasks to achieve great project outcomes.

We are seeking a candidate with the following skills/experience:

• Deep understanding of human-centred design
• Experience with co-design methodologies
• A keen and genuine interest in inclusive service design for a broad audience
• Hold a strong customer service focus with the ability to challenge the status quo
• An understanding of multicultural communications and research
• Ideally, 5+ years of agency or relevant industry experience
• Degree in communications, service design, or equivalent experience
• Strong project management experience
• Experience working with a broad range of organisations, including government departments, on complex projects
• Ability to interpret and articulate project briefs
• Great presentation, negotiation, and writing skills
• Self-motivated and flexible
• Ability to work well independently and in teams
• Able to build and nurture positive working internal and external relationships
• Ability to deliver on deadlines/milestones under pressure
• Be accountable and hold responsibility for a positive outcome on projects for both internal and external stakeholders
• Experience in managing and producing communication and marketing strategies, projects and campaigns, demonstrating successful delivery (desirable)
• Experience working with agency partners to deliver integrated campaigns (desirable)

We encourage flexible working arrangements and offer a hybrid working environment. Connecting is important to us, so we prefer to be onsite collaborating 2-3 days a week. Based in Mitcham (VIC), there may be requirements to travel around Australia or internationally. We are committed to building a diverse and equal team, and people from traditionally underrepresented groups are encouraged to apply.