Status

Full Time, The Push works a 9-day fortnight (our office is closed every second Friday)

Reports to

Head of Operations

Award and Classification

Social, Community, Home Care and Disability Services Industry Award 2010, Level 3

Contract Period

Fixed-term (12-month) contract until March 2026

Location

The Push, Collingwood Yards (with flexible hybrid working arrangements)

Salary

$73,795 - $79,135 + superannuation

Commencement

March 2025

Position Overview

The Push is looking for a young person to support the management of our contemporary music training workshops. These workshops support the needs of young people at every stage of their music industry journey, providing interactive and engaging content across a range of topics. This position will also support operational delivery functions across the organisation.

Reporting to the Head of Operations, the Youth Lead, Operations and Training is a new position at The Push that will play a key role in supporting the organisation to uplift its Training Workshop product with a national focus. This will include process management and customer service activities aligned to training bookings.

Our dream candidate is a self-starter who demonstrates great initiative, with a desire to learn new skills. Previous experience in training is desirable but not required. The successful candidate must be passionate about providing opportunities and training for young people in contemporary music across Australia.

This position is a dedicated Youth Lead role, with the opportunity open to people under 26 years of age, as supported under the Victorian Equal Opportunity Act 2010, Section 12 (Special Measures).

About The Push

The Push is an Australian youth music organisation and registered charity based in Melbourne. Over three decades we have supported more than four million young people with access to contemporary music programs and events.

Our work is guided by our purpose of giving every young person the opportunity to thrive and participate in Australian music.
As an organisation, we believe in our principles of:

• First Nations culture and community are integral to the way we work with young people in music
• Young people are at the centre of everything we do
• We are representative of contemporary Australia
• Our work has impact, and we capture and measure our success
• We are responsive to challenges and new ideas and ways of working
• We work together respectfully and collaboratively towards a common purpose

Position Responsibilities

As guided by The Push 2022-2025 Strategy and with support from the Head of Operations, the Youth Lead, Operations and Training will;

Training:

• Manage the training booking process and communications for all incoming training requests.
• Allocate workshop facilitators and resources for all training bookings.
• Apply customer service principles when acting as the point of contact for The Push’s training product.
• Support marketing activities to develop the training product customer base.
• Develop documentation and help review and improve training processes.
• Assist in evaluating training products through feedback, surveys and performance assessments.

Operations:

• Provide support to the Head of Operations, with various tasks across the organisational budget, financial reporting and pay cycles.
• Manage the day-to-day receipt reconciliations for organisational purchases.
• Assist with administrative and compliance functions
• Manage the organisation’s public-facing email inboxes, providing timely and accurate referrals and support
• Support the management and of all systems, processes and policies as required to improve the efficiency and effectiveness of the organisation.

Overall:

• Intermediate computer literacy including Office 365.
• Attend out of hours meetings and events, as required.
• Other duties, as directed by the Head of Operations.

Qualifications, Certificates and Licenses

The selected candidate will need to successfully complete or possess a current:

• Working with Children Check
• Victoria Police Background Check
• Full Australian Driver’s License
• Relevant tertiary qualification and practical experience in training and business operations would be beneficial but is not necessary.

Key Selection Criteria

• Ability to manage multiple responsibilities and priorities.
• Experience in customer service and relationship building activities from first contact through to delivery.
• Demonstrated strong written and verbal communication skills, with the ability to liaise with diverse stakeholders.
• Self-starter who takes initiative when delivering work processes.
• Creative thinker with confidence to provide input into team and organisation-wide discussions.
• Big ideas to support The Push to achieve our organisational purpose of giving every young person the opportunity to participate and thrive in Australian music.

How to Apply

To apply for this position, click "Apply Now" and upload a copy of your CV and cover letter responding to each of the key selection criteria.

This position is a dedicated Youth Lead role, with the opportunity open to people under 26 years of age. The Push has dedicated youth roles, supported under the Victorian Equal Opportunity Act 2010, Section 12 (Special Measures) where an organisation “may take a special measure for the purpose of promoting or realising substantive equality for members of a group with a particular attribute”, in this case, age.

The Push is an Equal Opportunity Employer and does not discriminate in its selection and employment practices on the basis of race, colour, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, genetic information or other non-merit factors.

The Push is a child-safe organisation and is committed to the safety and wellbeing of all young people across our programs, staff and board. The preferred applicant will be required to hold a Working with Children Clearance. Additionally, the preferred applicant will be required to undergo a Victoria Police Background Check.

This position is subject to a 3-month performance review.

A position description is attached.