The House of Welcome (HoW), a project of St Francis Social Services, is committed to serve people seeking asylum without discrimination on the basis of age, gender, race, sexuality and religion. We recognise that as people, displaced from their homes through war, conflict and persecution and suffering the effects of these events, as well as of time in immigration detention, and experiencing the difficulties of settlement, they are in special need. The role of Caseworker requires a passionate, and self-motivated individual. The Caseworker is responsible for managing an on-going client case load, performing detailed intake assessment, identifying key needs and risks, external referral and advocacy, internal referral to appropriate HoW programs and on-going case management. The Caseworker reports directly to the Casework Manager, and is a critical member of the House of Welcome and St Francis Social Services Team.

The position requires a high level of collaboration, a commitment to teamwork and a passion to advocate for and uphold the rights of people seeking asylum and refugees living in the community.

The Caseworker will be based in Surry Hills once per fortnight to provide support to clients living in HoW accommodation.

Essential Criteria:

1. Relevant tertiary qualifications and/or experience in social work, community services, or similar fields
2. Demonstrated casework experience, especially in a cross-cultural setting
3. Demonstrated experience working with clients experiencing grief, loss and trauma
4. Demonstrated ability to negotiate, liaise, advocate and network with internal and external stakeholders
5. Highly developed communication and interpersonal skills
6. Demonstrated ability to manage a diverse work plan and competing workloads
7. Proficiency in MS Office and experience using databases
8. A current Working with Children check
9. Strong support for the culture and mission of SFSS and the ability to work in a team culture of service to others which is consistent with Catholic social teaching
10. Driver’s licence and ability to drive own vehicle if required

Desirable

1. Demonstrated understanding of settlement issues impacting people seeking asylum
2. The ability to speak a community language
3. Experience delivering presentations and workshops

A full Position Description is attached below.