About the role

As a Business Analyst with strong Product Owner capabilities, you will be the vital link between the business, engineering, research, and design.

You’ll take the lead in gathering requirements, translating functional specifications into design requirements, briefing designers, and maintaining comprehensive documentation.

Your role is crucial in ensuring alignment between stakeholder expectations, user needs, and the technical solution, driving seamless collaboration and effective delivery.

Your focus

• Define scope in technical terms while championing the user perspective
• Own product compliance requirements.
• Navigate cross-project dependencies.
• Bridge experience design and tech teams for seamless collaboration and understanding of project goals and requirements .
• Map user journeys and technical solutions for alignment.
• Support research efforts and technical scoping.
• Drive sprint planning, backlog grooming, and team rituals.

Requirements

You have:

• Strong requirements elicitation & documentation skills
• HCD and user-centred design experience
• Excellent stakeholder management & communication
• Backlog management & delivery alignment expertise
• Advanced WCAG 2.0 & accessibility knowledge
• Agile experience & comfort with complexity
• Legal right to work in Australia
• Willing to conduct place-based research (Victoria)
• Willing to work Hybrid: studio, client sites & WFH
• 3+ years as a BA or Product Owner in an agency, consultancy, or large org.

You also:

• Thrive in a collaborative, creative team
• Are kind, empathetic, and respectful
• Bring optimism, humor, and play
• Are always looking for ways to help
• Share your strengths & are supportive in your approach

Our commitment

Even if you don’t perfectly match every criterion or consider yourself too junior, we encourage you to apply. Research shows that many qualified individuals hesitate to apply unless they meet all requirements—regardless, we prioritise potential over a checklist.

We warmly welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, those from diverse cultural and linguistic backgrounds, mature age workers, and members of the LGBTIQA+ community.

About Today

We’re Today, Australia’s most awarded social impact agency. We use design and technology to make change happen at pace and at scale.

We tackle society’s biggest challenges and drive positive change, in sectors such as arts and public spaces, youth and families, cities, transport and housing, climate, education, First Nations justice, health and wellbeing, public service, and sustainable economy.

We believe in human-centred design, collaboration across crafts (strategy, research, design, content, delivery), and we have a passionate team of 60+ in Naarm (Melbourne) with a new Gadigal (Sydney) branch taking off.

You’ll experience a welcoming environment filled with smart, fun, and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other. Learn more about our values and culture at today.design/careers.

Why Today?

• We value your skills, experiences and diverse perspectives
• You'll work on projects with purpose, making interesting, beautiful things that positively impact the community
• We prioritise your wellbeing, offering a flexible work environment, generous leave catered for inclusivity and intentional care including an employee assistance program
• You’ll be encouraged to continuously learn and grow, supported by a compelling career framework, frequent check ins with your team
• You'll be empowered to shape the business, the work we do, and the impact we create
• Expect regular team socials, events and lots of opportunity for connection

What’s next?

Apply now. Accessibility: Need adjustments during the hiring process? Let us know!