We are looking for a highly organised and analytical individual with a passion for supporting business growth to join the team as Sales Operations Manager. This is a wonderful opportunity for someone looking to play a pivotal role in shaping the future of a dynamic social impact agency.

About Today

We are Australia’s most awarded social impact agency.

We use design and technology to make change happen, at pace and at scale. In the last 12 months, we’ve designed and built Australia’s first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus many more.

Our practice is built on strong foundations of human-centred design and digital making. There are around 60 of us, based mostly in Naarm (Melbourne), working across strategy, research, design, content, delivery and a wonderful support team.

You’ll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other.

Your expertise will be appreciated while you get busy making change in sectors such as; arts and public spaces, youth and families, cities, transport and housing, climate, education, First Nations justice, health and wellbeing, public service and sustainable economy.

Learn more about our values and culture at today.design/careers.

About the role

As Sales Operations Manager, you will be instrumental in streamlining our sales processes, optimising our pipeline, and ensuring our team has the tools and insights they need to succeed. You will work closely with the business development team to drive efficiency, improve decision-making, and ultimately contribute to our overall business growth.

Key Responsibilities

Sales Process Optimisation: Oversee and optimise our sales processes, from lead generation to client onboarding.

Data Management: Maintain accurate and up-to-date sales data in our CRM system.

Reporting and Analysis: Generate insightful reports and analyse sales performance to identify trends and opportunities.

Client Support: Provide support to the internal team, including managing client enquiries and coordinating internal teams.

Proposal Development: Assist in developing compelling proposals and presentations.

Team Collaboration: Collaborate with cross-functional teams to ensure alignment and efficient workflows.

Who are you?

You will have:

• Proven experience in sales operations, sales enablement or a related role. You may have worked in an agency, startup or product company.
• Experience in sales processes and pipeline management.
• Proficiency in CRM software (experience in Airtable and/or Hubspot preferred) and Google Suite.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Strong writing skills to produce engaging content to support business development efforts.
• Strong organisational and project management skills to manage competing priorities.
• Excellent communication skills, both written and verbal, to effectively interact with stakeholders at all levels.
• Detail-oriented with a proactive approach to problem-solving.
• Ability to work independently and as cross-functionally part of a team.

You will also:

• Push the thinking: You will be the operations heart of Today’s business development efforts, encouraging data-led insights and processes to innovate our business development efforts.
• Participate with Pride: you will regularly be the first point of contact at Today for new clients in our community, delivering strong client service and representing our values.
• Do Good Today: You will help connect changemakers in our community with our diverse team, setting the conditions to support how we propose new thinking and solutions to tough challenges.

Our commitment:

Here at Today, we value your skills, passion, and unique experiences, both in and outside the workplace. Even if you don’t perfectly match every criterion or consider yourself too junior, we encourage you to apply! Research shows that many qualified individuals hesitate to apply unless they meet all requirements—regardless, we prioritise potential over a checklist. If you're excited about this opportunity, apply with confidence, share your journey, and let's grow together. We warmly welcome applications from all backgrounds, including Aboriginal and Torres Strait Islander peoples, individuals with disabilities, those from diverse cultural and linguistic backgrounds, mature age workers, and members of the LGBTIQA+ community.

Benefits

We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.

Above all else we strive to protect our team’s capacity for resilience and their general wellbeing. This goes beyond our dog-friendly workplace and regular pub lunches as a team.

• We offer a compelling career framework and learning budget to continuously support your growth.
• Today is a truly flexible workplace, making space and valuing the other important parts of your life, including generous parental leave and your birthday off.
• You are actively empowered to help shape the business, the work we do and the impact we create.
• We have an open workplace culture that asks for everyone’s input and is constantly welcoming new ideas and ways of working.
• You will work in close-knit, multi-disciplinary, self-managed project teams that make interesting, beautiful things that positively impact the community.
• Everyone is equally talented and trusts each other to experiment, and suggest new ways to crack client problems.
• There are frequent and respected check-in sessions—digitally or in person—to form strong team bonds.
• You will have the opportunity to develop skills on the job through collaborating with great minds on complex problems.
• We aspire to create the perfect conditions for creatives to do their best work, work they are proud of, work that makes a difference.
• A beautiful, open studio to complete your work.
• Regular team social events and other touch points, with a big emphasis on connection.
• Access to an Employee Assistance Program and other intentional support for your mental health and wellbeing.
• An open and inclusive working environment, with various groups such as the Diversity, Equity and Inclusion (DE&I) Group and Reconciliation Action Plan (RAP).

The nitty gritty:

• Full-time role, preferably based in Melbourne/Naarm
• This is a hybrid role, with a mix of in-studio moments and working from home
• Start date will ideally be before the end of 2024 but we’re flexible

What’s next:

If this role excites you, send us a cover letter and resume! Once we’ve got these, we will take some time to review applications and reach out to candidates who fit the brief. You will then be invited to an interview either online or in the studio.

If you require any accessibility adjustments throughout the hiring process, please feel comfortable to let us know and we will do our best to accommodate.