• Position: Student Support Officer
• Salary range: $65K - $75K
• Full time
• On site or remote

Join Tranby Aboriginal Co-operative and make a difference!

At Tranby Aboriginal Co-operative, we're more than just a not-for-profit organisation. We are a proud First Nations institution dedicated to advancing educational opportunities for Mob.

Since our inception in 1957, Tranby has made positive change happen for Aboriginal and Torres Strait Islander peoples. We believe that education is the key to economic empowerment and self-determination for our communities.

We offer a range of qualifications and programs designed to equip students with new skills, knowledge, and experiences. Our goal is to empower individuals to make a positive impact in their communities and shape their own futures.

At Tranby, you'll have the chance to:

• Gain valuable skills and knowledge
• Connect with diverse communities
• Explore traditional cultural practices and stories
• Build lasting networks and relationships

Join us in our mission to make change happen and support progress towards a brighter future for all Aboriginal and Torres Strait Islander peoples. Be a part of something meaningful and help us make a difference. Apply now and start your journey with Tranby today!

Maximise your take-home pay with Not-for-Profit salary sacrifice!

At Tranby, we offer salary packaging options that can significantly boost your disposable income. By sacrificing part of your salary for non-cash benefits like car leases, mortgage or rent payments, and childcare, you'll pay less tax and take home more pay. Join us to enjoy these financial perks while making a positive impact on our communities.

Your new role

The Student Support Officer is responsible for conducting the administrative tasks associated with new and existing students that supports the enrolment, progression and completion of Aboriginal and Torres Strait Islander students. This role works within the academic team and is responsible for:

• Contacting students by phone & email
• Completing sufficient and accurate data entry
• Referring students to other appropriate team members
• Identifying and analysing issues affecting progression
• Working within the Student Management System
• Working within the Learning Management System

What you will need to succeed

• Strong customer service focus
• Clear and accurate written and verbal communication
• Attention to detail
• High level of organisation
• Positive attitude
• Ability to work with other team members
• Ability to prioritise and work to strict deadlines

What you need to do now

If you feel that you possess the skills, experience and personal attributes to be successful in this role, we invite you to submit your application. Please include a cover letter along with an up-to- date resume.

In your cover letter please address the following questions:

• Do you have customer service experience?
• Do you have data entry experience?
• Do you have experience with the Microsoft Office Suite?
• Do you have experience working for a Registered Training Organisation (RTO), or educational institution?
• Do you have experience working with Aboriginal or Torres Strait Islander peoples and communities?

Tranby has a strong commitment to employing Aboriginal and Torres Strait Islander people into these roles. Aboriginal and Torres Strait Islander people are therefore strongly encouraged to apply.