About Trilogy Care

Trilogy Care is Australia’s fastest-growing provider of the Federal Government’s Home Care Package (HCP) program. Our innovative self-management model rooted in the principles of choice and excellence aims to deliver greater choice and value to our care recipients. This ensures they spend less on management fees and more on long-term care services that truly reflect their individual needs.

As a vibrant and dynamic organisation, we are dedicated to supporting older Australians to remain in their own homes, embodying our commitment to wellbeing and integrity. We believe our work is about making a meaningful impact on the lives of our care recipients and their families, whilst also fostering ownership amongst our team members. At Trilogy Care, we take immense pride in creating a progressive and fulfilling workplace for our dedicated employees, championing innovation and ensuring a supportive, rewarding environment where everyone can thrive.

About the Role

We are seeking a driven and compassionate individual to join our Coordination team. As a Care Coordinator, you’ll serve as the primary point of contact for care recipients in our self-managed plus (SM+) programme, ensuring their care needs are met with efficiency and empathy.

In this full-time position (8:30 am – 5:00 pm, Monday to Friday), you’ll play a pivotal role in coordinating services, managing budgets, and delivering exceptional customer support—all from our vibrant Bowen Hills office.

No prior healthcare experience? No problem! With a background in customer service (including call centres or similar roles) and a willingness to learn, we’ll provide you with all the training you need to excel.

Job Description

• Manage a caseload of 130 care recipients.
• Be the trusted liaison for care recipients, maintaining consistent communication and addressing queries.
• Organise and coordinate a variety of support services (e.g., personal care, cleaning, allied health) tailored to individual needs.
• Monitor and manage care recipient budgets, ensuring financial accuracy and compliance.
• Work closely with internal teams (compliance, finance, and accounts) to facilitate seamless service delivery.
• Document all interactions and maintain accurate care records.
• Conduct monthly check-ins with care recipients to ensure their satisfaction and wellbeing.

Skills and Qualifications

• High school diploma or equivalent.
• Previous experience in customer service, administration, or coordination roles (highly regarded).
• Excellent communication and interpersonal skills, with a focus on service.
• Strong organisational abilities and attention to detail.
• Proficiency in Microsoft 365 and the ability to quickly learn new systems.
• A positive attitude and adaptability in a fast-paced environment.

Trilogy Benefits

• New and expansive King Street office with excellent facilities, close to multiple transport options, cafes, restaurants, and supermarkets.
• Enjoy a vibrant team culture and active social events calendar.
• Opportunities for career mapping and professional development within the company.
• Total support from your managers and accessible services to help you thrive in both your work and personal life.
• Employee Assistance Program (EAP) support for you and your immediate family members.
• Discounts available to employees for everyday expenses, including groceries, fuel, bills, and wellness activities.
• Mandatory Requirements
• Current federal police clearance (issued within the last 12 months).
• Valid Australian work rights (e.g., passport, birth certificate)

Unlock Your Potential with Trilogy Care

Join a purpose-driven team to build a Trilogy Care legacy that values Choice, Excellence, Integrity, Ownership, Innovation, and Wellbeing. We are dedicated to making a positive impact on the lives of our care recipients, their families, and our team! This purpose-led work, combined with our commitment to continuous improvement and positive change, will help unlock your potential and take your career to the next level.