About Trilogy Care:

At Trilogy Care, we're not just another care provider. We're Australia's fastest-growing approved provider of the Federal Government’s Home Care Package (HCP) program, offering an innovative self-management model that delivers greater choice, transparency, and value to our consumers. Our mission is to reduce management fees, allowing our care recipients to invest more in long-term care and services. We also support veterans, giving them the freedom to choose their care provider and service arrangements.

Why Trilogy Care?

We are a vibrant, dynamic, and enthusiastic organisation dedicated to helping veterans and older Australians stay in their homes. Our business is about making a meaningful impact on the lives of our care recipients and their families. We pride ourselves on creating an empowering and fulfilling workplace for our employees, believing that our team's dedication is the cornerstone of our success.

About the Role:

We are looking for a passionate and driven individual to join us as a Care Coordinator. In this full-time role (8:30 am to 5:00 pm), you'll manage a high volume of care recipients, ensuring timely organisation of support services, ongoing customer support, and budget management. You will work from our young and vibrant Bowen Hills office, receiving fully paid on-the-job training. No industry experience? No problem! We’ll equip you with everything you need to succeed.

Key Responsibilities:

• Be the trusted point of contact for your portfolio of care recipients, ensuring ongoing communication and support.
• Update and maintain consumer records, keeping detailed case notes.
• Coordinate care recipient care, including:
• Scheduling care and support workers for numerous care recipients.
• Managing and monitoring care recipient budgets to prevent overspending.
• Sourcing and managing information to support care recipients in achieving their care goals.

What We're Looking For:

• Excellent communication and customer service skills.
• Coordination experience (highly desirable).
• Service-oriented with strong interpersonal skills.
• Proficient computer skills with knowledge of Microsoft 365.
• Well-organised, able to prioritise and meet deadlines.
• Detail-oriented, problem-solver, and decision-maker.
• Enjoys working in a multi-disciplinary team.

Salary and Benefits:

• Competitive salary options including - $65,000 to $70,000 + Super or $55,000 + Uncapped Commissions + Super
• Opportunities for career progression.
• A purpose-driven organisation making a positive impact.
• Vibrant team culture and active social calendar.
• Supportive management.
• Brand new Bowen Hills office, close to transport, cafes, restaurants, and supermarkets.

Mandatory Requirements:

• Current federal police clearance (not older than 12 months).
• Evidence of Australian work rights (passport, birth certificate, etc.).

Unlock Your Potential with Trilogy Care:

At Trilogy Care, we believe challenges are better solved together. Join an amazing team where collaboration and innovation are encouraged to create powerful solutions and make a positive impact. Our purpose-led work and continuous improvement efforts will help unlock your potential and take your career to new heights.

Don’t Hesitate – Apply Now!

You don’t have to match all the listed requirements to apply. We’d love to hear from you! Avoid the confidence gap and take the next step in your career with Trilogy Care.