Why This Role Matters

Foley House is a collaborative community residential service in Footscray supporting 45 men, including trans-men, who are homeless and facing trauma, severe disadvantage, mental illness, AOD, and chronic health issues. The service aims to maximise residents' independence through person-centred, strengths-based, and trauma-informed practices, focusing on improving health, well-being, and personal potential. The role involves leading a care team to provide holistic support during business hours, supporting the Community Support, Case Management, and NDIS teams in delivering services aligned with person-centred, strengths-based, and trauma-informed approaches, ensuring program guidelines and service delivery targets are met.

About The Role

We are seeking a dedicated Care Coordination Team Leader for our Foley house Program in a Full-time capacity. This position is based out of Footscray.

Salary and conditions are in accordance with the Grade profile SCHADS Award level 6.

Key Responsibilities:

• Provide trauma-informed, person-centred care, promoting innovation and flexibility.
• Support transdisciplinary approaches to meet residents' needs.
• Ensure culturally inclusive services and a Rights-Based Approach.
• Align service delivery with national and state plans.
• Document service standards and address resident feedback.
• Manage risks and maintain safety for residents and staff.
• Establish client pathways and manage referrals to internal and external services.
• Coordinate NDIS, Case Management, and Community Support staff.
• Foster a culture of accountability, performance, and professional growth.
• Lead recruitment and staff development efforts.
• Ensure a safe and supportive work environment.
• Oversee NDIS compliance, billing, and participant coordination.
• Act as Foley House Manager when needed.
• Build strong relationships with services, partners, and community providers.
• Connect residents to TSA and external health and support services.
• Align operations with the Foley House business plan and identify service gaps.
• Analyse performance and implement improvements.
• Represent Foley House in quality improvement initiatives.
• Facilitate staff meetings and leadership activities.
• Ensure compliance with TSA policies on performance, training, and injury management.
• Maintain accurate resident records and conduct reporting and audits.
• Ensure proper documentation for staff supervision and meetings.

About You:

• Degree qualification in social work, psychology or related discipline
• Leadership experience in the Community, Health & or Disability Services Sector required
• Advanced Written and Oral Communication Skills
• Ability to think strategically
• Critical thinking / Problem solving - often within short timeframes
• Use of de-escalation / crisis communication skills to reduce high conflict situations
• Advanced organisational and administrative skills
• Ability to communicate effectively with people experiencing homelessness
• Ability and understanding of supporting staff exposed to distressing traumatic situations
• Relevant experience in the supervision of staff
• A Nationally Coordinated Criminal History Check
• A current and valid Working with Children's Check
• A valid Victorian Driver's license.
• Disclosure of pre-existing health conditions that may impact on fulfilling position requirements.
• Fully vaccinated for COVID 19
• First Aid Certification: Level 1 and 2

What We Offer:

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• An attractive salary including NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits ($2650)

• Purchase leave, study leave, Paid parental leave

• Opportunity for training and career development

• Free Onsite parking

• Salvos Rewards - Access to exclusive financial, retail and lifestyle discounts and benefits.

• Novated car leasing, discounts on car hire and purchase.

• Salvos Wellness app and program, including access to Fitness Passport.
• Employee Assistance Program - Independent confidential counselling service

How to Apply

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.  We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.