About the role

The Homelessness Residential Services Case Management Program Manager is part of a collaborative team that provides housing and community support to people experiencing homelessness with a history of trauma, economic disadvantage, mental health, AOD and health issues in West and North Melbourne.

This position is responsible for the management of Residential Case Management Services across two short term accommodation sites in West and North Melbourne.

Reporting to the Regional Manager, this is a permanent, full-time position based in West Melbourne, Victoria. Salary and conditions are in accordance with the SCHADS Award Level 7.

You will successfully

• Develop and implement work practices and procedures that reflect a trauma informed, strength based, client centred practice.
• Lead the development and implementation of Case Management processes and systems within the portfolio.
• Develop strategies to improve client satisfaction in relation to service delivery.
• Supervise and support staff providing services.
• Develop and maintain a high level of collaboration with Program Mangers and the Business Operations Team within the Homelessness Melbourne Metro Region to create productive relationships to enhance client outcomes.

You will have

• A degree qualification in social work, social science, psychology, or related field, and extensive relevant experience in the social service sector including management and supervision of staff.
• A current Victorian Employee Working With Children Check.
• A valid Victorian Driver Licence.

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme 
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution.

Enquiries only

Please contact Site Administrator Donna Luong for a Position Description or to discuss this opportunity in more detail [email protected] using the subject line: Program Manager enquiry via EthicalJobs.

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

How to Apply

If you're excited by this unique opportunity, the above sounds like you, and you have a heart for working for an organisation that truly does transform lives, we would love to speak to you.  We are looking for compassionate people who share our mission and values. If you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.