About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here - providing support, safety, community, and opportunity.

Why this role matters

The Trafficking and Slavery Safe House team works collaboratively with a person-centred, trauma-informed, and holistic approach to ensure the best outcome for all who seek our assistance. The Case Manager offers appropriate and high-quality support to individuals who are identified to have experienced or be at risk of experiencing human trafficking, slavery, and slavery-like practises. This includes referral, program intake and assessment, case planning and goal setting with the aim of supporting participants to maintain their safety, access justice pathways and increase their independence. The position will work collaboratively with the Safe House team and partner agencies to achieve positive client outcomes and provide a comprehensive client-centred service within the values of The Salvation Army.

About the role

We are seeking a values-driven, proactive and experienced Senior Case Manager at The Trafficking and Slavery Safe House with extensive experience in supporting people with complex needs and implementing therapeutic intervention. The role offers career progression to the right candidate, with identified opportunities for higher duties and future promotion within the service. Reporting to the program manager, this is a permanent, full-time position.

Salary and conditions are in accordance with SCHADS Level 5.

Due to the nature of this service, to identify as a woman is a genuine occupational qualification for this position under s.31 of the Anti-Discrimination Act 1977 (NSW).

You will successfully:

• Offer appropriate and high-quality support to individuals impacted by modern slavery, from a client-centred and trauma-informed casework approach.
• Effectively manage workload and case load as allocated by the Program Manager
• Ensure your practice encourages self-determination and participation of victim survivors engaging with the programs.
• Provide case management support to clients in accordance with TSA case management models and standards of practice.
• Conduct ongoing assessment of the client's issues, needs and circumstances from initial referral and intake to exit.
• Devise individual case plans in collaboration with clients and include a range of interventions that address the needs or goals of clients.
• Ensure clients are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providers.
• Work collaboratively with other service providers, representing the organisation in relevant network and interagency meetings and working groups as directed.
• Participate in Safe House operations such as maintaining cleaning rosters, WHS checks, etc.
• Lead Monthly reflective practice to ensure quality service delivery is maintained
• Deliver training/presentations about the Safe House programs to partner agencies as requested.
• Engage in professional development and participate in regular supervision and reflective practice.
• Participate in rostered on-call duties for Trafficking and Slavery Safe House residents in a shared capacity between team members.

You will have

• Degree qualification in social work, welfare, community development or related field OR demonstrated high level of sector knowledge and skills attained through previous appointments, service, and study/development.
• Relevant experience in a social service environment
• Current full NSW Driver's license
• Working with Children Check
• Compulsory Code of Conduct, WHS and Bullying and Harassment

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

What we offer

As a registered NFP we offer our eligible employees real and meaningful benefits such as;

• NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme 
• Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service;
• Opportunity for career development;
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution 

How to Apply

If you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.