About us

Tuart Place is the leading support service in WA for adults who experienced out-of-home care during childhood, including former child migrants; members of the Stolen Generations; and other adults who were in out-of-home care in Western Australia. We are committed to providing a trauma-informed service of excellence with a focus on participant (care leaver) leadership and engagement. Participants can access a range of customised clinical services including counselling and support groups; assistance with National Redress Scheme applications; computer, IT and mobile phone help; and support to access aged care services; as well as participate in social activities and our drop-in centre.

About this Position

We are looking for an experienced and highly skilled administrator to join our professional team, dedicated to making a positive difference in the lives of vulnerable adults. This role is offered on a permanent part time basis, working 4 full days (Monday to Thursday). This is an exciting and diverse role and we are seeking someone with a hands on and proactive approach who is ready to take the next step in their administrative career.

This position promotes a positive image of Tuart Place and provides a high-quality reception service by warmly welcoming all visitors in a professional and patient manner. This role is the first point of contact for all Tuart Place enquiries by phone, email or in-person, and will respond promptly and appropriately to a range of queries. This position will also undertake a range of high-level administrative duties and project support, working under the direction of the Executive Support Manager to ensure the efficient running of the Centre’s operations and contribute to an ongoing cycle of process improvement.

What we Offer

• A positive and supportive environment working with a close-knit, professional team
• Interesting, meaningful and varied work
• $86,000 to $90,000 pro rata per annum
• Salary packaging of $15,900 per year tax-free
• 4 days per week (Monday to Thursday)

Key Accountabilities

• Deliver a consistently high level of service to participants as first point of contact for the organisation, including welcoming all clients in person and over the phone, and resolving complex enquiries in a timely manner.
• Manage the client database, including quality assurance and contributing to reporting.
• Maintain client records, enter data, undertake electronic and hard copy filing.
• Support and contribute to centre operations, including communications, facilities and IT support and special projects.
• Contribute to process documentation and a cycle of continuous improvement.
• Assist with organising activities and events.
• Assist with the preparation of Board documents, liaison, and taking meeting minutes.
• Any other administrative duties as required.

Selection Criteria (Essential)

• Previous administrative experience in a client focused, professional office environment.
• Highly developed interpersonal skills, emotional maturity and tact.
• Excellent written communication skills with experience in preparing a range of business documents.
• Highly proficient with MS Office including Word, Excel spreadsheets, Outlook calendar management, and databases; with an aptitude to learning new software.
• High level attention to detail, problem solving and organisational skills, with the ability to multi-task, prioritise and use sound judgement in a busy environment.
• Personal integrity, emotional maturity; and fully supportive of the Tuart Place values and purpose.

Selection Criteria (Desirable)

• Experience working in the not-for-profit sector and/or with vulnerable client groups.
• Knowledge and understanding of Aboriginal culture; impacts of trauma; social inclusion.
• Experience/skills maintaining website and social media content.

If you have any queries, please contact Jo Faulkner (Executive Support Manager) at [email protected], using the subject line: Office Coordinator / Receptionist enquiry via EthicalJobs.