If you’re ready to lead with purpose, this could be the stretch opportunity you’ve been waiting for.

You’re committed to the mental health sector and motivated to support people living with mental health conditions. You’re either an experienced leader or ready to step into a leadership role—and your approach is firmly grounded in person-centred practice.

As Client Services Manager (CSM) at Richmond Fellowship ACT, you’ll play a key role in leading a transformational shift, embedding an active support model across eight residential homes. This means coaching staff, modelling best practice, and helping teams move from a ‘care for’ to a ‘support with’ mindset.

This is a hands-on leadership role where you’ll oversee frontline teams and ensure high-quality, person-centred care—while balancing service delivery, workforce performance, and business efficiency in a sector undergoing significant reform.

Because RFACT is a smaller, agile organisation, you’ll gain broad exposure to operations, strategy, and decision-making. With fewer layers between you and the executive team, your ideas will move faster—and the impact of your work will be seen and felt more directly. This role is ideal for someone who wants to influence practice, stay close to the mission, and help shape a culture of growth, accountability, and improvement.

You’ll also contribute to business development. Your background in community or social work will help you identify service gaps and opportunities where RFACT’s values and capabilities can meet emerging needs. Through your work with clients, families, guardians and the NDIA—and by forging strong relationships with other providers and stakeholders—you’ll be well positioned to identify partnership opportunities, co-design initiatives, and contribute to future service models.

Why RFACT?

RFACT is a purpose-led, Canberra-based organisation that values the people who choose to work there. As a smaller organisation, Richmond Fellowship understands this might not be your final stop—but they’ll invest in you while you’re there. You’ll have real responsibility, exposure to decision-making, and active support from a hands-on leadership team.

The nuts and bolts of the role:

• Lead and manage services across 8 residential homes
• Supervise and support a team of approximately 70 support workers
• Ensure active support is delivered in line with NDIS funding and care plans
• Manage rosters, timesheets, compliance, and quality
• Act as the key liaison for clients, families, NDIA and other stakeholders
• Drive cultural and practice improvement as part of the leadership team.

What you bring:

• Experience in disability, mental health, community housing, or an adjacent sector
• Demonstrated capability in team leadership and staff development
• Strong understanding of the NDIS framework and policies
• Experience managing rosters and budgets, with working knowledge of the SCHADS Award
• Importantly: you are energised by change, ready to lead, and up for the challenge!

Interested?

Please reach out to Jo Shapley on 0400 388 990 or apply online via the link or by sending a cover letter and CV to [email protected] using the subject line: Client Services Manager - Residential Recovery Program enquiry - Richmond Fellowship ACT via EthicalJobs. Your cover letter should highlight how your skills and experience align to this position as per the PD attached.

Key Info:

• Applications close midnight on the closing date
• The role includes some on-call responsibilities, as required, from time to time.
• Travel to the RFACT houses across Canberra and the surrounding region (NSW) is required; access to a vehicle is provided and the amount of travel is managed by you or as required, for example responding to emergency situations.