Founded in 1853, the University of Melbourne is Australia’s #1 university and is consistently ranked amongst the leading universities in the world. We are proud of our people, our commitment to research and teaching excellence, and our global engagement.

About Student and Scholarly Services

Student and Scholarly Services (SASS) provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

The Hansen Scholarship is a flagship scholarship program at The University of Melbourne. The Hansen Scholarship is awarded to talented undergraduate students whose financial circumstances present a challenge to accessing a first-class education. Recipients will be awarded accommodation, an allowance, and financial and personal support.

About the Role

As the Senior Scholarship Officer, you will support the delivery of the Hansen Scholarship and contribute to other strategic scholarship programs. You’ll be responsible for administering scholarship applications, managing scholarship enquiries and participating in student recruitment activities for Hansen Scholars and other programs. You will get to work with a high degree of independence with both academic and professional staff across the University.

In a typical week at work, you may:

• Administrate University scholarship programs, including promotion of scholarship opportunities, management of applications and enquiries, and support the selection and nomination processes
• Contribute to innovation and continuous improvement of practices and processes based on analysis and feedback working collaboratively with stakeholders to ensure that they are meaningfully able to inform business improvements
• Work flexibly to meet the needs of the broader Scholarships team (SASS) in the administration of other student awards offered by the University and contribute to the team's achievement of agreed service levels, standards and reporting requirements through forward planning

About You

You will be highly organised with the ability to manage multiple demands in a fast-paced environment. You’ll bring a positive and proactive attitude to the Scholarships team and will have strong interpersonal skills that will see you build productive relationships across a range organisational boundaries. Your advanced communication skills and your ability to convey complex matters clearly and concisely will set you up for success in this role.

Ideally, you will further have:

• A tertiary qualification and/or equivalent mix of education and relevant experience in a service-oriented organisation
• Demonstrated ability to provide high quality customer service, anticipate the needs of others, and exercise tact, judgement and discretion when working with people from culturally and linguistically diverse backgrounds
• Capacity to contribute to change initiatives, support change suggested by others and identify opportunities to improve processes and practices to reduce inefficiencies
• Advanced skills in learning and using new business enterprise systems, and using MS Office suite, in particular MS Excel to compile, analyse and manipulate data for reporting and work processing purposes

Benefits of Working with Us

In addition to having the opportunity to grow and be challenged, and to be part of a vibrant campus life, our people enjoy a range of rewarding benefits:

• Flexible working arrangements and generous personal, parental and cultural leave
• Competitive remuneration, 17% super, salary packaging and leave loading
• Free and subsidised health and wellbeing services, and access to fitness and cultural clubs
• Discounts on a wide range of products and services including Myki cards and Qantas Club
• Career development opportunities and 25% off graduate courses for staff and their immediate families

To find out more, please click here.

Be Yourself

At UoM, we value the unique backgrounds, experiences and contributions that each person brings to our community, and we encourage and celebrate diversity. Indigenous Australians, those identifying as LGBTQIA+, females, people of all ages, with disabilities or culturally diverse backgrounds are encouraged to apply for our roles. Our aim is to create a workforce that reflects the community in which we live.

Join Us!

If you feel this role is right for you, please submit your application including a brief cover letter, your resume and your responses against the selection criteria below* (also found in the attached Position Description) for the role.

• Ability to consistently provide high quality customer service, anticipate the needs of others, and exercise tact, judgement and discretion when working with people from culturally and linguistically diverse backgrounds
• Ability to handle multiple demands under pressure while work as part of a team and independently, to use reporting and metrics to ensure work is accurate and progressing towards desired outcome, and to remove any barriers to ensure outcomes are achieved
• Ability to find way to build positive and productive working relationships with own team members and across organisational boundaries, and the ability to self-motivate and respond to changing work priorities

For information to help you with compiling short statements to answer the selection criteria and competencies, please click here

Should you require any reasonable adjustments with the recruitment process, please contact the Talent Acquisition team at [email protected] using the subject line: Senior Scholarship Officer enquiry via EthicalJobs.

Due to the impacts of COVID-19, we are currently prioritising applications with current valid working rights in Australia and candidates who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements: https://covid19.homeaffairs.gov.au/