• Located in Orange, NSW.
• Full-Time Position
• Competitive pay, flexibility & great benefits

About the opportunity - Rosters specific!

The Administration Officer is the welcoming face of Uniting, providing comprehensive administrative support and managing reception duties in our residential aged care facility. Beyond typical administrative duties, this role is vital to delivering our person-centred approach and is key to supporting clients and their families throughout the moving-in process. You will proactively seek opportunities to engage with residents and foster meaningful connections within the household and the broader community.

Responsibilities include:

• Roster Management: Overseeing roster creation and staffing allocation to ensure adequate coverage and efficient operation.
• Contract Administration: Assisting the Service Lead with managing staff contracts and ensuring compliance with organizational policies and procedures.
• Reporting: Preparing and maintaining accurate reports related to staffing, attendance, and other administrative functions.
• Staff Support: Providing support to staff members, addressing their administrative needs, and assisting with any queries.
• Workforce Management: Assisting the Service Lead with workforce management tasks.
• Data Analysis: Assisting the Service Lead in, providing roster data to identify trends, optimize staffing levels, and improve operational efficiency.
• You will proactively seek opportunities to engage with staff, fostering meaningful connections within the household and workforce. Your role is vital in creating a warm and welcoming environment, enhancing the overall experience for everyone at our facility.

Key responsibilities may include:

• Respond to inquiries from internal and external stakeholders, including residents' families. - no
• Collaborate with the Service Manager to ensure up-to-date rosters are accessible to all team members while managing the day-to-day rostering system.
• Organise meetings, schedule training sessions, and take minutes as required. - no
• Manage the ordering of supplies and consumables.- no
• Securely scan, upload, and file resident and staff documents in the SharePoint system.
• Process invoices promptly and accurately in the system.- no
• Communicate effectively with clients from diverse backgrounds and with varied needs.
• Assist residents by performing tasks, including room preparation, booking transport, and arranging services.
• Foster community connections and promote the services of Uniting.
• Ensure clear, timely, and effective communication while maintaining the privacy and confidentiality of each client.
• Uphold the rights and privacy of clients in line with Uniting’s policies and relevant legislation.

Qualifications

• Certificate 3 in Business Administration, Customer Service or equivalent qualification/experience

Skills & experience

The ideal candidate must have strong hands-on experience with computer systems, as the role involves working across various platforms such as CRM, rostering software, and WorkSmart Dynamics. The position is also responsible for online orders for laundry services and facility equipment/accessories.

• Experience in rostering is essential.
• Excellent communication and customer service skills.
• Strong problem-solving abilities, able to negotiate, mediate, and resolve conflicts effectively.
• Keen attention to detail and the ability to multitask efficiently.
• Exceptional organisational and time management skills.
• Advanced computer proficiency, including Outlook, Teams, Microsoft Office, and client data management systems expertise.

Click here to learn more about our great benefits: Benefits of working at Uniting 

Who is Uniting?

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.