• Non-Technical Business Analyst – Quality of Care Transformation Program
• Location: Sydney CBD (Flexible Hybrid Work Model)
• Employment Type: Fixed Term contract 6 months to end July 2025

Be the Catalyst for Change

Uniting is embarking on a transformative journey to enhance the quality of care we deliver, and we need a talented and collaborative Non-Technical Business Analyst to join our Quality-of-Care Transformation Program. If you’re passionate about making a difference and excel at connecting business needs with practical solutions, this role offers a unique opportunity to contribute to meaningful change.

About the Role

This role is central to driving effective collaboration across operational and functional teams. You’ll work closely with senior stakeholders to analyse challenges, propose solutions, and ensure measurable outcomes. By advocating a customer-centric approach, you’ll play a key role in shaping and tracking initiatives that bring genuine value to Uniting's Residential Aged Care services.

Key Responsibilities

• Comprehensive Analysis: Understand complex business problems from multiple perspectives, including processes, data, and people factors. Source and interpret relevant data to support initiative development and tracking, and aid decision making
• Actionable Documentation: Craft clear user stories, visual process maps, and customer journey maps to communicate insights.
• Stakeholder Workshops: Facilitate workshops to align perspectives, gather requirements, and refine priorities.
• Value Realisation: Drive pre- and post-solution assessments to demonstrate business value delivered.
• Reporting: Coordinate and compile reports including KPI progress reports, Executive and Board papers

Qualifications

• Bachelor qualification in a relevant field or equivalent experience.

Experience

• Proven experience of 3+ years as a Business Analyst, demonstrating ability to document and refine requirements with precision.
• Consulting background highly desirable +++
• End-to-end business analysis skills, including:
  • Data analysis for reporting and decision making.
  • Process mapping.
  • Functional and non-functional requirements gathering.
• Skilled in writing user stories and facilitating workshops or meetings.
• Strong interpersonal skills to navigate a complex organisation, build relationships, and manage through influence rather than authority.
• Organised, systematic, and detail-oriented approach to problem-solving.
• Excellent written and verbal communication skills.

To review the role responsibilities in greater detail please review the comprehensive Position Description by clicking on the link below 

 QoC Business Analyst PD

For all questions, please don't hesitate to contact Louise Massie via email at [email protected] using the subject line: Business Analyst - Quality of Care Transformation enquiry via EthicalJobs.

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Access to Fitness Passport – Live your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

How to apply: 

Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
 
We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.
 
Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.
 
Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work. 
 
Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Employment with Uniting is subject to satisfactory background checks which may include a national police check, reference checks, working with children checks, and NDIS checks