Business Process Analyst - Full time fixed term contract to Sept 27th 2024 with potential to extend - Parramatta CBD with occasional flexibility to work from Uniting's Sydney CBD location  - Hybrid work model

• Pivotal role in understanding and documenting detailed work instructions and process mapping where needed.
• Enjoy a supportive and inclusive work culture that values innovation, creativity, and continuous improvement, empowering you to make a lasting impact on our organisation and the communities we serve.
• Competitive Base Salary + Super and NFP Salary Packaging Benefits (extra S18,550 tax-free) - Take home more pay.

At Uniting, we believe in taking tangible steps to make the world a better place. We are dedicated to inspiring individuals, revitalising communities, and addressing injustice. Our commitment is centred on the people we serve, regardless of where they are in life.

Role Purpose:

As a Business Process Analyst, you will be tasked with documenting the end-to-end activities of the Revenue and Receivables team. This involves liaising and partnering with team members, including those from broader Finance and IT, to understand business needs and operational pain points. Your role is critical in informing the new Billing system by identifying opportunities for streamlining and reducing redundant tasks/activities.

Key Responsibilities:

• Detailed documentation of end-to-end work instructions/standard operating procedures for staff training.
• Identification of pain points and process optimisation opportunities.
• Understanding and documentation of interdependencies across the Revenue and Receivables Team, including those with the broader Finance team.
• Creation of process maps where required across Revenue and Receivables processes.

Your Role:

• Analyse business problems comprehensively, considering processes, data, and people factors.
• Translate daily tasks and activities into detailed work instructions for staff training.
• Facilitate discussions with individuals to gather input, capture pain points, and refine requirements.
• Cultivate trust with stakeholders, fostering effective communication and collaboration.
• Ensure a customer-centric approach is adopted throughout the documentation lifecycle.
• Continuously develop skills and adaptability, driving project and personal growth.

Key Relationships:

• Manager, Client Administration
• Process Excellence Manager
• Senior Business Analyst Finance
• Deputy CFO

Qualifications & Experience:

Qualifications: Bachelor's qualification in a relevant field or equivalent experience.

Experience: We seek a dynamic individual with 5 or more years of experience, ideally in the Aged Care industry, to join as a Business Analyst. You will play a pivotal role in understanding and documenting detailed work instructions and process mapping where needed. Excellent verbal communication skills are essential, enabling effective interaction with diverse stakeholders. Being organised and paying meticulous attention to detail are key attributes in documenting and refining requirements. This role encourages personal skill development, adaptability, and thriving within a fast-paced environment. Building and nurturing relationships across teams will be vital to foster collaboration and drive success.

Prior experience as a Business Process Analyst:

• Proficiency with Visio and work instructions/standard operating procedure manuals.
• End-to-end business analysis skills spanning data analysis for integration, process definition, functional and non-functional requirements.
• Experienced in writing user stories and facilitating meetings/workshops.

Even better:

• Aged Care experience in Client billing and government claims.

 PD - Business Process Analyst .docx

If you are ready to make a meaningful impact and contribute to positive change, we encourage you to apply. Join us in our mission to create a better world for all. Apply now and be part of the Uniting team. For all enquiries please email Louise Massie at [email protected] using the subject line: Business Process Analyst enquiry via EthicalJobs.

What we offer you:  

Benefits of working at Uniting

• A rewarding career with a leading Not for Profit human services organisation.
• Competitive remuneration package.
• Up to $18,550 NFP salary packaging available, allowing you to pay less tax.
• Fitness Passport!  Keep your fitness up to live your best life!
• Purchase of additional leave to make that dream holiday a reality!
• Extensive opportunities for professional growth and development.
• Flexible work hours to promote work-life balance.
• A supportive and inclusive work environment.

Employment with Uniting is subject to satisfactory background checks, which will include a National Police Check and Reference Checks.

We welcome applications from all backgrounds, and encourage Aboriginal and Torres Strait Islanders to apply.