• Change Manager CX Project – 18-Month Fixed Term Contract
• Parramatta CBD | Hybrid Work Model (3 days office / 2 days WFH)
• Drive customer-centred transformation and help create a seamless digital experience.

At Uniting, we are committed to enhancing the customer journey through digital innovation. We are transforming how people access and engage with our services creating a streamlined, user-friendly experience for individuals seeking home care and retirement living solutions. This project will bring to life a fully integrated digital journey, ensuring customers and their families can easily explore their options, complete the intake process, and manage their services with confidence.

We are looking for an experienced Change Manager to lead the transition to this new customer experience (CX) platform. If you are passionate about human-centred design and driving digital adoption, this is an opportunity to make a meaningful impact.

About the Role

As Change Manager, you will:

• Develop and execute change management strategies to drive successful adoption of the new digital customer experience.
• Identify key stakeholders and teams required to deliver a seamless transition.
• Build strong relationships across the organisation to facilitate effective engagement.
• Provide expert guidance and coaching to leaders, embedding a CX and change mindset across Uniting.
• Develop engaging communication strategies and resources to support staff and customers through the change process, working closely with the Communications and Learning & Development teams.
• Foster an inclusive, safe, and supportive working environment that celebrates diversity and culture.

About You

You’re a change leader who understands how to navigate complex organisations and influence without direct authority. You bring creativity, strategic thinking, and a deep understanding of digital transformation and customer experience.

What you’ll need:

• 5+ years’ experience in Change Management, with expertise in methodologies such as Prosci/ADKAR, Kotter, or HCD.
• Strong stakeholder engagement and relationship-building skills.
• Experience delivering change in customer experience (CX) and digital transformation projects.
• Excellent written and verbal communication, with the ability to craft clear and engaging messages.
• A flexible, adaptable, and solution-focused mindset.
• Experience working in large-scale organisational change initiatives.
• A passion for social change and a commitment to improving customer experiences in aged care and community services.

For a copy of the Position Description, please email Louise Massie [email protected] using the subject line: Change Manager - CX Project enquiry via EthicalJobs.

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Access to Fitness Passport – Live your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

How to apply: 

Submit your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.

Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice.

We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability. We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving and self-determining.

Uniting is a Child Safe Organisation, committed to the safety, wellbeing and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.