Be the first point of contact in a service that makes a real difference

About the Opportunity

This is a permanent part-time role (28 hours per week, Tuesday – Friday), based at our Parramatta Counselling and Mediation centre.

As the first point of contact for individuals and families, you will provide a welcoming, professional, and supportive intake experience while managing administrative processes to ensure the smooth delivery of our services. You will work closely with a multidisciplinary team, ensuring effective service coordination and responding to client needs with empathy and professionalism.

Key Responsibilities

• Manage incoming referrals, inquiries, and intake appointments for centre programs.
• Conduct intake interviews over the phone, assessing eligibility and documenting key information.
• Coordinate intake scheduling and rosters
• Provide clients with service information, including fees, processes, and available support.
• Manage interpreting services for clients who require language support.
• Attend team and intake meetings, contributing to service coordination.
• Provide general administrative support to the broader team, including maintaining accurate records.
• Cover reception, handle cash payments, and assist with customer service.
• Monitor office stock, open and close the office, and uphold WHS responsibilities.
• Participate in professional and peer supervision as well as ongoing training.

About You

• Exceptional communication skills, with the ability to engage with diverse clients, including those in crisis or distress.
• Strong administrative and organisational skills, with attention to detail and the ability to multitask.
• A highly motivated and proactive approach, with the ability to work independently and as part of a team.
• An understanding of family law, mental health, suicide risk, domestic violence, and child protection concerns.
• A genuine commitment to supporting children, families, and the community.
• Experience in intake and assessment processes within a community services setting (highly regarded)

Why Join Us?

• Salary packaging benefits to increase your take-home pay.
• Wellbeing programs to support your health and work-life balance.
• Learning and development opportunities to grow your career.
• A diverse, inclusive, and flexible workplace where you are valued.
• Regular supervision and ongoing support to ensure your success.

How to Apply

Click “Apply Now” and submit your resume and cover letter addressing the following targeted questions (max. 1 A4 page):

You MUST address the below questions in your covering letter for your application to be considered

1. Describe your experience responding to and managing individuals in crisis or distress.
2. Provide an example of how you helped develop team culture in your workplace. What do you look for in a team environment to support your work?

If you have any questions, please contact Alex Sullivan, Talent Acquisition Specialist, at 0466 801 937 / [email protected], using the subject line: Intake and Administration Officer - Uniting Counselling and Mediation enquiry via EthicalJobs.

Employment with Uniting is subject to background checks, including a National Police Check, Working with Children Check, and Reference Checks.

About Uniting

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.