Project Officer - Full time Fixed term contract to March 2026 - Based in Sydney CBD - Hybrid.

What do we need you to do?

You will be an integral member of the Customer Quality Assurance team in the Senior Services team supporting improvements in the strategy and delivery of high quality of care service delivery across Seniors Services

As the Project Officer your role specifically will:

• Establishing processes aligned with the Senior Services 10-year strategy to ensure high-quality care.
• Leading needs analyses to guide project design and improvement initiatives.
• Developing and implementing project plans with regular reporting.
• Acting as the main contact for projects, ensuring effective communication, coordination, and documentation.
• Analysing stakeholder feedback to create solutions and improve processes.
• Preparing materials for presentations, internal sites (e.g., SharePoint), and reports.
• Supporting meetings through materials preparation, calendar management, and coordination with stakeholders.
• Collaborating with the Senior Services team and other departments to enhance project delivery.
• Assisting with other project-related tasks as needed.

What do we need you to bring?

• We’re looking for previous experience in Project management (Minimum of 3 years’ experience).
• Excellent written and verbal communication skills, be organised, systematic, thorough, accurate and disciplined.
• A demonstrated analytical skills at navigating a complex organisation, forging relationships, and managing through influence rather than direct authority as required.
• Skilled at coordinating of multiple tasks and relationship-management of stakeholders (including government departments, consumers and internal business services teams)

For all enquiries, please contact Louise Massie at [email protected], using the subject line: Project Officer - Customer Quality Assurance enquiry via EthicalJobs.

What We Offer You:

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment
• A commitment to offer opportunities to grow your career  
• Purchase of additional leave

Who is Uniting?

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.