• 12-Month Fixed-Term Contract to February 2026 with potential to extend
• Work in a stunning coastal location in Yamba, NSW.
• Lead Sales & Community Engagement for Our New Independent Living Apartments

Are you a dynamic sales professional with a passion for helping retirees find their perfect home? Do you thrive in community engagement and customer service? Join Uniting Yamba as our Sales Specialist and play a pivotal role in securing sales and driving full occupancy within the final stage of our Independent Living development.

Your Role

As the Sales Specialist, you will:

• Achieve Sales & Occupancy Targets – Drive sales and secure occupancy for our new Independent Living apartments in line with KPIs.
• Deliver a Seamless Customer Experience – Work closely with the Village Manager to guide customers through their journey from enquiry to settlement and move-in.
• Engage with the Community – Build strong relationships with retirees by hosting presentations, attending local events, and participating in open days.
• Drive Marketing & Outreach – Expand our customer database through targeted engagement activities and promotional initiatives.
• Coordinate Move-Ins – Manage purchaser communications and collaborate with the onsite project team to ensure smooth transitions for new residents.
• Provide Insights for Continuous Improvement – Contribute feedback to enhance Uniting’s systems, processes, and future Independent Living developments.

Key Responsibilities

• Sales & Occupancy Management. Drive Independent Living sales, ensuring occupancy targets are met within organisational goals.
• Manage the entire sales process, including enquiry handling and purchaser engagement, to optimise conversion rates.
• Maintain accurate records in the Customer Relationship Management (CRM) system.
• Customer Engagement & Post-Sales Support. Provide outstanding customer service from initial enquiry to settlement and move-in.
• Collaborate with the Village Manager to enhance the customer journey and facilitate a seamless transition into the community.
• Community Engagement. Actively participate in marketing initiatives and community events to expand Uniting’s reach.
• Represent Uniting at expos, retirement industry events, and community festivals.
• Develop strategic partnerships with key external stakeholders such as Uniting Church congregations, Probus Clubs, and RSL Clubs. Records & Reporting. Ensure accurate and timely CRM data entry, tracking leads and sales progress.
• Compile regular sales reports and provide insights for improving sales strategies
• Maintain records of pricing adjustments, buyer preferences, and competitor activity.
• Team Collaboration & Compliance. Align activities with organisational health, safety, and wellbeing policies
• Uphold quality management systems and compliance standards.
• Work collaboratively with internal teams, including property, marketing, and administration

What We’re Looking For

• Proven experience in sales, community engagement, or customer service, preferably in retirement living or a related sector.
• A strong track record of achieving sales targets and a proactive, results-driven approach.
• Excellent interpersonal, communication, and networking skills to engage with retirees, community groups, and stakeholders
• Experience in pre-sale and new sales for Independent Living developments.
• Strong organisational skills to manage multiple priorities and collaborate effectively with teams.
• Sound knowledge of the NSW and ACT Retirement Villages Act.
• High-level verbal, written, and presentation skills.
• A current NSW Driver’s Licence is essential.

Please review the Position Description - link below

  PD - Retirement Living Sales Specialist

How to Apply

If you’re passionate about sales, community engagement, and helping retirees find their perfect home, we’d love to hear from you. Apply today to join the Uniting Yamba team and be part of this exciting development!

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Access to Fitness Passport – Live your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice.

We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.

We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving and self-determining.

Uniting is a Child Safe Organisation, committed to the safety, wellbeing and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are.

Employment with Uniting is subject to satisfactory background checks which may include a national police check, reference checks, working with children checks, and NDIS checks