• F/T permanent role - Senior UX Designer (Generalist)- Sydney CBD or Parramatta CBD  - Hybrid 3 days in office 2 days wfh
• Craft Experiences, Not Just Solutions: Use your imagination to craft customer experiences that leave a lasting impression.
• Blend Artistry with Analytics: Merge your creative intuition with analytical prowess to design experiences that delight and inspire.
• Base Salary + Super and NFP Salary Packaging Benefits (extra $18,550 tax-free) - Take home more pay

Role purpose

As a Senior User Experience (UX) Designer, you will be instrumental in optimising our digital customer experience. Your role will bridge the gap between business needs and technology solutions, ensuring a seamless transition to our target state for digital experiences. This position offers a unique opportunity to apply your generalist expertise in UX design, customer experience, and technology to drive efficiency and enhance our overall digital function.

Key Responsibilities:

• Collaborate with stakeholders to gather, document, and prioritise business requirements related to Digital Customer Experience design. Facilitate Design Thinking workshops to elicit requirements, brainstorm, co-design, and prioritise solutions.
• Develop personas, journey maps, and design principles. Create user stories, acceptance criteria, wireframes, data flows, and business logic to support process optimisation.
• Plan and conduct user research to gain insights into user behaviour and preferences. Facilitate usability testing to validate design concepts and gather feedback.
• Assist in driving RFP & SI selection, develop design discovery and implementation plans, and support solution roadmaps and feature backlogs.
• Collaborate with the change management team to ensure a smooth transition during implementation phases.
• Work closely with software developers, product managers, and business analysts to integrate UX design into the development lifecycle.
• Oversee the creation of prototypes and wireframes to visualise and communicate design concepts, ensuring alignment with user needs and stakeholder feedback.
• Maintain comprehensive documentation of UX processes, design decisions, and user research findings. Provide regular reports on UX performance metrics and usability testing outcomes.
•  Communicate UX strategies, best practices, and project updates to key stakeholders, ensuring alignment with business objectives.
• Collaborate with business stakeholders and IT teams to help complete project tasks and produce deliverables.

Qualifications:

• Bachelor’s degree in a relevant field or equivalent experience.
• Minimum of 5 years of experience as a UX/UI Designer, focusing on Customer Experience, UX design, and CRM/power portals.
• Experience in the aged care industry and technology transformation, including data flow mapping and integrations.
• Proven experience in full lifecycle customer portal design and implementations, with a preference for systems like Microsoft Dynamics Power portals or Adobe Experience portals.
• Strong understanding of customer experience, billing in aged care, reforms, regulations, and compliance.
• Proficient in using Jira and Confluence.

Even Better If You Have:

• Graduate or postgraduate studies in a related field.
• Experience with large-scale enterprise or transformational projects.
• Agile experience and familiarity with Project Management tools like JIRA.
• Experience with Office365 tools and their implementation across diverse business scenarios.
• Experience in a leadership or project coordination role.

Please review the PD for a comprehensive overview of this great role.

The position description is attached.

Questions? Please contact Louise Massie via email at [email protected], using the subject line: Senior UX Designer enquiry via EthicalJobs.

How to apply:

Please ensure you include either a PDF portfolio file or a link to your portfolio with your application. Show us how your work can help shape the future of digital experiences in the aged care sector.

About Uniting:

When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.

We contribute to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting leaders and employees work together to create a culture that is safe, inclusive and person-centred. We bring this to life every day through our values: compassionate, respectful, imaginative and bold.

Uniting acknowledges the continuing sovereignty and rich cultural diversity of Australia’s First Peoples. We pay our respects to all Elders – past, present, and emerging – and to all First Peoples on whose lands we live and work. 

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.