• Position based in Wodonga
• 12 month Fixed-Term Contract
• Be part of a values-driven organisation that provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.
• We offer attractive remuneration packages with excellent benefits, including salary packaging, novated leasing, five weeks of annual leave, as well as access to comprehensive wellbeing programs.
• Support a collaborative and progressive organisation with a positive impact on the community.

Join UMFC as a Client Experience Officer for our HRCLS Team in a full-time capacity under a fixed-term contract, with the potential for an ongoing role. In this role, you will work in a supportive environment where self-care and professional development are valued. You will be part of a team committed to creating a culture of respect, inclusivity, and empowerment.

Key Responsibilities

This role involves providing efficient and courteous assistance to clients, service providers, contractors, and visitors, acting as the first point of contact both by phone and in person. You will play a key role in promoting and maintaining a service culture that aligns with the organisation's core values.

Your responsibilities will include:

• Serving as the primary point of contact for clients, service providers, contractors, and visitors.
• Managing the telephone system and front-of-house communications.
• Scheduling legal advice appointments as needed.
• Supporting service delivery operations by maintaining the central program calendar, managing supplies, and coordinating fleet and room bookings.
• Handling email management, maintaining filing systems, and transcribing documents when required.
• Promoting and upholding a service culture that reflects UMFC's core values of integrity, empathy, advocacy, and collaboration.

Join us on a remarkable career move, immersing yourself in a thriving organisation guided by a profound vision that every child and young person is cared for.

Your Experience

• Qualifications in Administration or experience in a legal firm, community organisation and/or client services.
• Ability to communicate effectively with a diverse range of people, including clients with complex needs and possess strong written and oral skills.
• Ability to empathise with and support ‘at risk' service users, including those affected by trauma or poor mental health.
• Ability to understand and respond to varied client needs, ensuring satisfaction.
• High accuracy, particularly in case management forms and data entry systems.
• Ability to collaborate and embody UMFC values in practice.

If you are ready to be part of an organisation that truly lives its values, apply today and help us build a healthier, more compassionate community through the Sanctuary Model.

For more information or a confidential chat connect with Ashlie Barclay at [email protected] using the subject line: Client Experience Officer - Wodonga enquiry via EthicalJobs.

Ready to Apply?

Embark on a fulfilling career journey with UMFC! To apply and/or to download the Position Description please click 'Apply now'.

Ref code: 6728603.

Applications will be assessed upon receipt.

Employment with UMFC is subject to and conditional upon a satisfactory Police Check and relevant 'Employee' Working with Children's Check.

UMFC is committed to the safety, well-being and empowerment of all children and young people.

UMFC is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve.