Who We Are:

Expression Australia’s purpose is to empower Deaf and hard of hearing people to connect, contribute and participate in the wider community in all aspects of their life. Since 1884, as an iconic and progressive community organisation, our service delivery and supports continue to evolve and adapt to the changing needs of our Deaf and hard of hearing people.

We celebrate the rich heritage and cultural diversity of the Deaf community. Our people are driven by a passion to work in a bi-lingual, bi-cultural organisation that respects both Auslan and English and work collaboratively together, including the development of co-designing services and marketing leading programs, navigation of the NDIS and ensuring improved access, inclusion, and equal opportunity

Role Overview:

Expression Australia is undergoing significant change with the rollout of a new Salesforce based CRM to support NDIS requirements and centralise customer information across the organisation.

The Business Systems Analyst will work closely with the CRM Project team, frontline staff, service managers, and subject matter experts to identify and develop functional system improvements and integrate newly acquired business areas. This role is effectively part-Salesforce administrator and part-systems analyst. The Salesforce Administrator aspect will be providing day-today configuration, support, maintenance and improvement of our CRM platform. The systems analyst aspect will be working with users of the CRM and Expression Australia’s other IT systems to ensure effective configuration, support, security, and integration for those systems.

Role Focus:

• Work with users of the CRM and other IT Systems to ensure effective use of those systems
• Act as the primary system administrator for the Salesforce.com environment
• Support Salesforce Super-Users in training users, handle all administrative functions
• Manage user profile and permissions, third party plugins and integrations

Skills Essential:

• Significant experience with Salesforce Lightning, ideally within the not-for-profit sector
• Experience in producing technical and non-technical requirements documentation for various stakeholder audiences, including business and system process mapping, use cases and test cases.
• Experience facilitating user acceptance testing (including planning, preparation, execution and results analysis)
• Excellent communication skills with a strong focus on customer service to support and service stakeholder needs in a timely manner.
• Creative and analytical thinker with strong problem-solving skills
• Excellent time management skills with the ability to prioritise to meet deadlines.
• Experience in Auslan and the Deaf Community will be highly regarded

About You:

• Motivated individual who enjoys a challenge and has strong problem-solving abilities
• Exceptional time-management skills with the ability to manage priorities to meet deadlines
• Proven experience in business, systems and data analysis
• Salesforce expert with the ability to support users, develop applications and troubleshoot.
• A proven professional who is committed immersing themselves in truly a bilingual and bicultural organisation
• Interested in developing Auslan skills, or already has Auslan skills

For more detailed information about this position, please see the Position Description.

We are an inclusive organisation with an aim to be an employer of an equal number of Deaf and Hard hearing people. Applications from Deaf and Hard of Hearing candidates are encouraged.

The recruitment processes

• We want to meet you ourselves and make sure we’re a good fit.
• You’ll be contacted for an initial conversation. If we’re a match, you’ll be invited to an interview with our recruitment team and the manager you’ll be working with.
• From there, we’ll make a shortlist of candidates.

To apply, please click Apply Now and follow the instructions.

Please Note: As of February 2021, successful applicants will be required to obtain a NDIS Worker Screening Check, this check is at the cost of the applicant. Expression Australia will advise a candidate when they need to undertake this check.

In line with the Victorian Chief Health Officer’s Directions, all Expression Australia workers must be fully vaccinated, unless a medical exception applies. Applicants will be required to provide their Australian Government COVID-19 Digital Immunisation Certificate/s or evidence of medical exception or evidence of vaccination booking as part of our pre-employment requirements.