WHO WE ARE

Expression Australia's purpose is empower Deaf and hard of hearing people to achieve better economic, cultural, social and civic participation in the community. Since 1884, we have been working with our community to co-design services and market leading programs, including NDIS.

Expression Australia is an iconic and progressive community organisation and our people are driven by a passion to work in a bi-lingual, bi-cultural organisation that respects both Auslan and English equally.

We celebrate the rich heritage and cultural diversity of the Deaf community and hard of hearing individuals. We’ve been doing our work for over 135 years and today we remain focused on the evolution of our client and community needs, ensuring improved access, inclusion and equal opportunity.

About the role

Expression Australia is undergoing a significant era of change and growth and has an exciting opportunity available for a General Manager – Advancing Services.

This role is a great opportunity for someone who is driven to create continuous improvement environments and passionate about strengthening a service delivery portfolio, to benefit the Deaf and Hard of Hearing community.

The General Manager – Advancing Services is responsible for leading and providing strategic direction to the areas of; Language Services including Interpreting, Translation, Video Production, Audiology, Accommodation and Support Work functions.

This includes the development of services and new business opportunities, partnering with key stakeholders, to meet the evolving needs of our clients. Working closely with other business units, to analyse and understand the market and transfer that into business outcomes. This role reports directly into the CEO and is part of the Senior Management Team.

This position is full time, based in East Melbourne with flexible working arrangements available.

About you

An energetic and revolutionary leader, who understands client journeys and needs as well balancing business needs, to achieve the right solutions for those we serve. You are a self-motivator who thrives working in a fast-paced, high-pressure environment and have the ability to build strong relationships with various stakeholders.

Skills and qualifications

• Demonstrated leadership and senior management experience, able to turn strategy into operational plans that motivate performance and outcomes of strategic priorities.
• Extensive experience in the provision of person centred services (in the Deaf and or HOH space desired) and high-level knowledge of the policy, procedures and standards pertaining to the provision of disability services with the NDIS framework.
• Depth experience in transforming service delivery supported by highly attuned business acumen.
• Demonstrated high level stakeholder management and influencing skills, able to build internal and external relationships.
• Highly developed strategic thinker and business partnering skills
• Ability to be self-motivated, responsive, and flexible in an environment with time pressures and multiple priorities.
• Ability to lead positively, with agility and adaption to changing environment.
• Qualification in relevant business discipline or human services.
• Auslan skills (or a desire to learn)

For more detailed information about this position, please see the Position Description attached.

We are an inclusive organisation with an aim to be an employer of an equal number of Deaf and Hard hearing people. Applications from Deaf and Hard of Hearing candidates are encouraged.