ABOUT US

Women’s and Girls’ Emergency Centre (WAGEC) is a feminist, grassroots organisation that supports women and families in crisis and advocates for social change in the community. We work on the lands of the Gadigal, Wangal and Dharug people of the Eora Nation.

Every night, we support 200 women and children impacted by homelessness, domestic violence, and systemic disadvantage. Equally, we seek to address the underlying causes of gender-based violence through primary prevention activities with communities and private and public entities that want to be a part of the global movement to end gender-based violence in a generation.

THE ROLE

The Quality and Impact department drives continuous quality improvement and effective business operations across WAGEC. The Quality and Operations Manager leads a coordinated approach to delivering and improving our everyday systems, processes and facilities management.

This role ensures quality and impact are at the heart of how WAGEC manages our seven sites, including our four Specialist Homelessness Services (SHS) refuges. The Quality and Operations Manager is responsible for continuous improvement and accreditation functions, policy and procedure development and application, and on-going CARE model implementation within our Client Services and Programs teams.

We're seeking a strong project manager with operations/facilities experience who can also deliver outstanding customer service at our Redfern head office. You'll thrive on collaborating across our many sites to ensure WAGEC delivers high-quality, safe, secure and impactful services for women and children.

The core responsibilities of this role are:

• Manage and develop a high performing team to run the daily operations at our Redfern head office, repairs, maintenance and systems improvements across WAGEC sites
• Lead the development, implementation and maintenance of quality, policy, and accreditation initiatives
• Work collaboratively to improve WHS practices, reporting and compliance
• Oversee and monitor partnerships and formal agreements for contractual compliance, in consultation with relevant managers.
• Champion a culture of continuous improvement and proactively contribute to WAGEC’s overall culture and impact.

ABOUT YOU

• You’re an experienced manager with at least 3 years’ experience leading multi-disciplinary teams or projects
• You'll have solid experience working directly with people in human services or customer service capacity, and are compassionate to the needs and situations of women and families experiencing DV and/or homelessness
• You'll be a tech wiz, love improving digital systems and have demonstrated experience in managing business and finance operations.
• You’re a great communicator, able to keep diverse and spread-out teams up to date, proactively resolve issues and build excellent working relations with key stakeholders.
• You are skilled in risk management, workplace health and safety procedures and requirements.
• You are confident in making decisions and leading actions on daily operations, accreditation and compliance matters, and best practice models of service.

TO APPLY

Please read the position description attached and check out our range of services at wagec.org.au

Upload your resume and cover letter by clicking Apply Now. We will be reviewing applications as they come.

Please consider:

• To be female is a genuine occupational requirement of this role under Section 126A of the Anti-Discrimination Act 1977 (NSW).
• When we say ‘women’, we mean all women including trans women, non-binary people and people who identify as a woman.
• We strongly encourage women with lived experience, Aboriginal and Torres Strait Islander women and women of all cultures and identities to apply. 
• We work with and support women who have criminal records. A criminal record does not automatically exclude you from employment with us at WAGEC. If you’re comfortable discussing this with us, we offer respectful, non-judgmental, and confidential opportunities to do so.
• If you think you have the experience to do this role but don’t meet all our criteria, please get in touch to discuss your situation. We recognise that sometimes the right candidate for a job has transferrable skills and experiences, not just qualifications. We're happy to talk to you about what's essential for this role.

To talk through any questions or if you would like assistance in applying, please the People and Culture team on 0437 615 061, or our People and Culture team via [email protected] using the subject line: Quality and Operations Manager enquiry via EthicalJobs.

WAGEC is a child-safe organisation, committed to the safety, well-being, and empowerment of all children who we engage with in our services and community. We have a whole organisation approach to upholding children's rights and striving to prevent all forms of harm, abuse and neglect for children and young people.

Why work with us?

At WAGEC we are committed to caring for our people to help them excel in the work they do. Our additional benefits include:

• Diversity Council of Australia – Inclusive Employer 2024-25
• Wellbeing Policy including 2 days of paid well-being leave each year
• Cultural Supervision, Wellbeing and Ceremonial Leave for Aboriginal and Torres Strait Islander workers
• 12 weeks Paid Parental/Adoption Leave Policy
• $500 self-care allowance each year
• EAP: Free access to Sonder - a revolutionary employee care platform for health, medical, safety and wellbeing support
• Flexible Workplace Arrangements
• External monthly clinical supervision (frontline workers)
• Salary Packaging options
• Professional development and training opportunities
• 5 days Professional Development leave per year
• Discounts to various local shops and businesses, including 30% off all WAGEC merchandise

A position description is attached.