The shelter is staffed 7 days a week (reporting to the Client Services Manager during office hours)

Women’s Community Shelters are dedicated to supporting and empowering women to take control and move on with their lives. Our clients are supported with client-centred and trauma-informed case management and are supported to secure more permanent housing options and pursue other support goals.

The Team Leader will be expected to lead the team of specialist case workers and child support workers, working collaboratively with the Client Services Manager to create a safe, supportive, and welcoming environment to women and children accessing our service.

You will support care coordination activities with the team as well as assist with developing support pathways for vulnerable clients.

This role provides key outcomes in areas of:

• Service support and monitoring
• Staff support and management
• Operations Administrations Sector Engagement
• Case Management
• Workplace Health and Safety
• General administrative duties

KNOWLEDGE AND SKILLS FOR THE ROLE

Essential Skills

• Tertiary qualifications in Social Work, Psychology, Community Services and/or a related Human Services field with a least 3-5 years’ experience in a domestic and family violence or related role.
• Demonstrated understanding of client-centred and trauma-informed practice.
• Proven experience in providing holistic, human centred supervision both individually and in groups.
• Experience with leading a small team of specialist case workers.
• Experience in reviewing and developing practices and processes.
• The ability to work with limited supervision and exercise judgement and initiative.
• A demonstrated understanding of the varying needs of women who come from diverse backgrounds and present with multiple and complex needs.
• Provide a case coordinated service model for women with complex needs.
• Broad knowledge and understanding of family violence including impacts on women and children.
• Strong administrative skills, including excellent written and oral skills and confidence with the MS Office applications.
• High-level organisational skills, the ability to set priorities and ensure adherence to service standards in a fast paced and changing environment.
• Ability to think innovatively and creatively to develop tailored client solutions.
• Ability to work autonomously and as a part of a multidisciplinary team.

Essential Requirements

• Current first aid certificate or capacity to acquire one before commencement.
• Current NSW Driver’s License.
• The right to live and work in Australia with full working rights.
• National Police Check.
• COVID-19 vaccination.

Desired Skills

• Attention to detail.
• Experience in Not For Profit sector.
• Ability to use online case management system CIMS.
• Understanding of current issues in women’s homelessness, including current practices of responses to domestic and family violence and homelessness.

WHAT’S ON OFFER

• Purpose with a mission to help shape and lead a positive impact for homeless women and children and women and children experiencing family and domestic violence.
• A flexible workplace.
• Salary Sacrifice Fringe Benefit – meaning you can package up to $15,900 pa of your pre-tax salary before income tax is calculated, you take home even more pay!
• Feminist organisation embedded in strong foundational practice frameworks.
• Supportive learning culture with career development and training opportunities.
• An inclusive organisation, member of ACON’s Welcome Here Project
• Disability inclusion, in part through our Disability Inclusion Action Plan

Next steps

• Employment is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks, Proof of Covid-19 medical certification.
• We seek a workforce that is as diverse as our society, race, gender, religious background, age, ethnic background, disability, sexual orientation, marital status, family, or carer responsibilities, that will reflect the communities we work in. We strongly encourage Aboriginal and Torres Strait Islander people to apply.
• To be female is a genuine requirement for the position under Section 31 of the Anti-Discrimination Act 1977.