Safe Steps is the only 24/7, family violence response centre in Victoria, providing a “state-wide entry point” for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.

Our vision is safety, support and respect for all victim-survivors of domestic and family violence.

Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.

THE ROLE

The Senior Practitioner, Intake & Assessment team will provide phone-based services to callers seeking information, referral, assessment and support in managing safety due to family violence as well as undertaking triage, brief and comprehensive family violence risk assessments and the planning of immediate crisis responses to manage caller safety. The Senior Practitioner will also provide support when required and directed by the Senior Team Leader or Team leader, including the real time management of resources to meet call queue demand, best practice leadership, and coaching to staff working on the frontline of service.

• PAY LEVEL: SCHADS Level 6 - Pay Point 1 ($53.84)
  
• CONTRACT TYPE: Full Time - Permanent
  
• SHIFTS: Preferred shift pattern Tuesday - Saturday

KEY RESPONSIBILITIES

Service Delivery

• Provision of information, advice, and consultation, and where appropriate referral for victim survivors, their family members or service providers.
• Provision of telephone-based family violence crisis intervention to clients who are at serious risk of harm due to family violence
• Respond to victim survivors through the Safe Steps’ webchat service and respond by email
• Assess and respond to family violence risk within the MARAM service delivery framework to support the safety of victim survivors
• Contribute to project and other activities designed to improve the statewide family violence crisis response service.

Practice Leadership

• Best practice leadership in the Family Violence Crisis Response Intake and Assessment team including risk and needs assessments, safety planning and risk management
• Support of ongoing skill development for team members from induction facilitation and support to supervision and coaching
• When requested by Team leaders or Senior team Leaders support real time management of the crisis response team in meeting prescribed service levels and key performance targets.

KEY SELECTION CRITERIA - Essential

1. Bachelor of Social Work or an equivalent qualification, or a willingness to work towards an equivalent qualification
2. Extensive experience in the provision of family violence response services, including experience leading a team in a social service setting
3. Experience in undertaking comprehensive risks and needs assessments and risk management responses
4. Completion of the Multi Agency Risk Assessment (MARAM) Framework training and a demonstrated understanding of its application in the context of Crisis Services or the willingness to undergo training at employment start
5. Proven track record in working in team setting in a family violence, mental health, alcohol and drugs, child protection or disability setting

KEY SELECTION CRITERIA - Other

1. Understanding of intersectionality as it relates to diverse and marginalised populations experience and commitment to working with same
2. Demonstrated ability to work in a challenging and demanding environment, managing competing demands, and maintaining composure in times of stress – employing effective engagement strategies with staff and with clients in crisis
3. High level of resilience and self-care practices in place

INTERESTED? APPLY TODAY!

If this sounds like the role for you then click on the 'Apply Now' button below.

Please note:

• Your application will not be considered unless you provide a cover letter responding to the key selection criteria (maximum 2 pages of text) and a brief Resume.
• Applications will be assessed as they are received. We reserve the right to close the application period early if a suitable candidate is found.
• Applications must be submitted through the Safes Steps Jobs Portal unless another accessible method has been discussed.

Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences. While we reserve the right to exercise Equal Opportunity Exemptions in certain circumstances, Safe Steps values and encourages diversity, inclusion, and equity in all our services, programs, and practices.