Great opportunity to bring your Business Analyst – Customer Experience techniques to a workplace committed to supporting gender equality.

Who we are and what we do

The Workplace Gender Equality Agency (WGEA/Agency) is the Australian Government’s key agency charged with promoting and improving gender equality in Australian workplaces, through the provision of advice and assistance to employers and the assessment and measurement of workplace gender data. Our Agency was established by the Workplace Gender Equality Act 2012 (Act).

WGEA’s ambition is to accelerate progress towards workplace gender equality. We are a small unique agency with a big agenda. Read more about the recent WGEA reforms on our website.

At WGEA you will be part of a team of high achievers who are passionate, friendly, and fun. We understand what working flexibly means. We pride ourselves on being a respectful, diverse, and inclusive community. We encourage and welcome applications from people of all genders, Indigenous Australians, people with disability, people from culturally and linguistically diverse backgrounds and mature-age people.

Why this role matters

WGEA is seeking a Business Analyst to identify and develop enhancements to the employer experience when reporting annually to the agency. This includes a review of current, business processes, the supporting technology, and support desk operations. The role is an integral part of the WGEA commitment to ongoing improvement and reducing the burden on employers to support reporting and compliance requirements

You are someone who can:

• analyse existing business processes, systems, applications and functions.
• document business process change requirements.
• build and maintain key relationships with staff to understand business requirements and opportunities for improvement.
• recommend and develop business improvement solutions, including business processes, procedures and frontline support options.
• prepare reports on a range of internal and external metrics to support the reporting of business performance against key performance indicators.
• provide advice on key business performance monitoring and evaluation projects for the benefit of continuous improvement.

Minimum role requirements and experience

• Experience in business process improvement including the application of information systems, tools, and methodologies to drive efficiencies.
• Demonstrated ability to work with technical and non-technical teams.
• Project management skills and the ability to achieve outcomes with agreed timelines.
• Ability to analyse and interpret performance data.
• Strong analytical, investigative, and problem-solving skills.
• Experience with Salesforce is desirable.
• Strong interpersonal skills including the capability to influence senior stakeholders and negotiate productive outcomes. Able to build and sustain positive relationships with team members, stakeholders and clients.
• Baseline Security Clearance or the ability to obtain clearance (this includes being an Australian Citizen).

What’s on offer?

• Full Time - Non-ongoing 11-month contract
• Flexible working arrangements available
• Located in modern CBD offices (Kent Street Sydney) along with the possibility of hybrid working
• A culture that is committed to achieving results and that values innovation
• An attractive salary package, including generous superannuation and a range of other benefits.

To apply please provide your CV/resume and a cover letter that briefly describes your suitability for this role. More information about the role can be found in the Application Package for this position.

RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position".

The Application Package is available from our website via the "Apply Now" button or via the attachment below.