Empowering women to improve their lives through the provision of housing that is affordable.

• Leading Not for Profit Tier 1 specialist housing provider
• Part of a purpose driven organisation
• Friendly and collaborative team with great culture
• Access to mental health support through our EAP service
• Not for profit salary packaging
• Excellent Surry Hills location, with great transport links
• Support for flexible work arrangements
• Hybrid working arrangements (up to 2 days WFH per week)
• Monthly massages

We are seeking applications from suitably qualified females only.

What we do

The Women’s Housing Company (WHC) Limited is a registered charity and Tier 1 Community Housing Provider managing over 1200 properties providing housing, accommodation and support services for women and children across Sydney, the Hunter and Coffs Harbour.

At WHC we provide housing and homelessness services to single women and women with children in NSW.

Last year, we housed almost 1,700 women and children, as well as supported over 300 homeless women. We have a particular focus on addressing the housing needs of older women, women with children, and women who have experienced domestic and family violence.

• Reports to: Senior Asset Officer
• Contract: Full-time permanent
• Hours of work: 35 hours
• Department: Property Services
• Location: Surry Hills
• Grade: 3.1

Our Values

Collaboration. Integrity. Courage. Respect. Focus.

Role Purpose

The Asset Officer is responsible for ensuring that Women’s Housing Company tenants receive excellent customer service and that all responsive maintenance and cyclical maintenance work is appropriately prioritised, documented and completed in line with budget, procurement, safety and quality standards set by the business and other relevant legal and legislative standards.

They support the Property Services Manager, Senior Asset Officer and Technical Officers with administration, document management and contractor performance and compliance.

Key Accountabilities

• Support the WHC to provide exceptional customer service by actioning maintenance requests and undertaking consultation and communication with tenants and the Property and Housing Services teams.
• Support the delivery of the WHC responsive maintenance program by appropriately actioning and monitoring responsive maintenance requests
• Support the delivery of quality homes to our tenants by providing support to the Senior Asset Officer for the completion of cyclical works.
• Support the WHC to maintain strong financial performance by supporting the Senior Asset Officer to manage the vacant program and minimise vacancy times.
• Assist the Property Services team to meet its financial goals and targets by scrutinising contractor invoices and variations before approval to ensure they match work orders.
• Ensure that WHC meets its statutory and legislative obligations by maintaining strict adherence to WHS, the National Regulatory System and workplace policies and procedures.

Key Competencies

Delivers effective customer service

• Adheres to policies and procedures when working with customers
• Is friendly, polite and helpful
• Demonstrates professionalism and treats people with respect
• Gives accurate information
• Listens effectively and tailors' communication accordingly

Achieves results

• Identifies tasks required
• Uses time well to meet priorities
• Finishes tasks on time as requested
• Uses resources effectively and minimises waste
• Checks own progress and flags when things may not get done on time

Shows judgement and solves problems

• Identifies problems and alerts supervisor
• Participates in discussions around issues
• Suggests improvements to work tasks
• Researches and analyses information and makes recommendations based on evidence
• Implements improved work practices

Qualifications, Experience, Knowledge

• At least 2 years’ experience in property/facilities maintenance and/or contractor management
• NSW Drivers licence
• Intermediate skills in all Microsoft Office applications
• Knowledge of Community Housing Industry Schedule of Rates (desirable)
• Experience working with disadvantaged tenants
• Mandatory National Criminal History Check and WWC check.

Please note that the Women’s Housing Company Limited has been granted an exemption under section 126 of the Anti-Discrimination Act 1977 (NSW) and therefore we are seeking applications from suitably qualified females only.

It is a requirement of this position that applicants who apply must have or must be willing to apply for a valid National Police Check, a Working with Children Check.

If this role and life at the WHC sounds like the perfect fit, we would love to hear from you!

If you require any reasonable adjustments during any part of the recruitment process, please let us know.

Your application should include your CV and a cover letter telling us why you would be the best candidate for this role.

Applications will be considered as they are received, there is no closing date. Please submit your application as soon as possible.

For a copy of the full position description, email [email protected] using the subject line: Asset Officer enquiry via EthicalJobs.